Shipra Chhina
Ballarat,VIC
Summary
Innovative professional and IT academic with expertise in promoting academic, career and social development programs for students. Possesses excellent communication, problem-solving and organizational skills. Trusted student advisor goes extra mile to help students succeed.
Overview
8
8
years of professional experience
Work History
Sessional Academic (Information Technology)
Federation University Australia
03.2019 - Current
- Implemented high-quality innovative teaching and learning programs in a variety of learning modes, reflecting an understanding of successful approaches to learning and teaching.
- Experienced in Course coordination, including the development and teaching of various Units/Courses.
- Developed and taught courses to Diploma of Information Technology and Business, Bachelor of IT, Business Information systems, Cloud and Enterprise computing, Software Engineering and Master of Information Technology students in several specialisations like Business Information systems and Software Engineering.
- Course coordination, developing and delivering lectures, tutorials and lab for Masters and Undergraduate IT courses, teaching SAP suite of tools such as SAP Hana, SAP Lumira, SAP Logon, Predictive Analytics and SAP Design Studio.
- Developing and marking assignments, exams and administrative activities like marks moderation, student consultation, and course coordination.
International Student Advisor
Federation University
05.2023 - Current
- Counselled International students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
- Shared resources, opportunities, and activities to support international students' learning and development.
- Collaborated with school counsellors, teachers and administrators to aid international student success.
- Facilitated peer-to-peer conversations to support open communication among overseas students.
- Provided holistic support to assist with academic, emotional and social challenges.
- Helped students develop organizational, time management and study skills.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
Student Administration Officer
Federation University Australia
10.2022 - 05.2023
- Provide in-person and virtual support to domestic and international students with enrolment issues such as study plans, enrolment, credit assessment, grades follow-up, leaves and withdrawals, timetable and other administrative tasks associated with student records.
- Ensure that all students are appropriately enrolled and the record is compliant with Federation University policies.
- Liaise with the schools and Program Coordinators regarding grades and other issues that students face with their studies.
- Liaise with other teams like international admissions, compliance, partner liaison officers and international student support services to ensure that student issues are resolved on time and efficiently.
Business and Process Analyst
Federation University Australia
03.2022 - 10.2022
- Collaborated with team to define business requirements for university processes, achieve productivity standards, and adhere to accuracy standards.
- Drafted staff feedback tools such as questionnaires, surveys and interview scenarios to incorporate personnel needs and desires into process improvement.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs, in terms of student communication and service.
- Designed business analysis approaches for upcoming projects to define CRM requirements from student perspective and limitations.
- Conducted walk-through demonstrations of proposed process changes.
- Delivered a new CRM process to accept Apprentice online applications through CRM, which were previously paper-based.
Student Experience Officer
Federation University Australia
05.2021 - 03.2022
- Resolved general student enquiries related to anything with the university such as transcript, withdrawals, special considerations etc.
- Used strong analytical and problem-solving skills to liaise with the appropriate team to provide a solution.
- Ran errands and provided general office support in a Student HQ environment.
- Identified issues, analyzed information and provided solutions to problems related to the student specific and general calls.
- Delivered call support services to students for various university locations within specific timeframes.
- Proved successful working solutions within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with students and other university teams.
Sessional Academic (Information Technology)
Melbourne Institute Of Technology
06.2019 - 12.2020
- Taking tutorials and lab for masters and undergraduate IT courses.
- Teaching SAP suite of tools such as SAP Hana, SAP Lumira, SAP Logon, Predictive Analytics and SAP Design Studio.
- Marking assignments, exams and administrative activities like marks moderation, student consultation, course coordination.
Sessional Academic (Information Technology)
Australian Technical And Management College
07.2019 - 07.2020
- Taking tutorials and lab for masters and undergraduate IT courses.
- Teaching SAP suite of tools such as SAP Hana and Fiori
- Marking assignments, exams and administrative activities like marks moderation and student consultation.
Systems Engineer
Tata Consultancy Services Ltd
01.2016 - 01.2018
- Checked for accuracy and functionality during implementation of new systems.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Conducted end-user reviews for modified and new systems.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Documented system configuration, mapping and processes.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Education
Ph.D. - Information Systems
Federation University Australia
Ballarat, VIC08.2023
Master of Computer Application - Information Technology
G.B Pant University of Agriculture And Technology
Pantnagar, India07.2015
Bachelor of Computer Application (Honors) - Information Technology
Graphic Era University
Dehradun, India07.2012
Skills
- Enterprise Systems
- Business Information systems
- SAP suite of tools
- Big Data and Analytics
- Business Intelligence and Data Warehousing
- C/C coding, Object oriented programming
- Business Communications and Technology
- Blockchain Technology
- Informatica
- SQL,/My SQL
- IT Networking
- Qualitative Research and Data Analysis
- Individualized Lesson Plans
Publications
- Challenges and opportunities for Blockchain Technology adoption: A systematic review. S Chhina, M Chadhar, S Vatanasakdakul, M Chetty (Published: Australasian Conference of Information Systems, 2019)
- Blockchain Adoption Framework Using Innovation Translation Approach-The preliminary study. S Chhina, M Chadhar, S Firmin, A Tatnall (Published: Australasian Conference of Information Systems, 2021), Awarded as best paper runner- up
- Role of Actors in Blockchain Adoption Decision- An Innovation Translation Perspective. S Chhina, M Chadhar, S Firmin, A Tatnall (Published: Australasian Journal of Information Systems)
- Understanding Blockchain Adoption from an Institutional Theory perspective. S Chhina, M Chadhar, S Firmin, A Tatnall (Published: American Conference of Information Systems, 2023)
- Navigating the Terrain of Large Language Models in Higher Education- A systematic literature review S Chhina, B Antony, S Firmin (Published: Australasian Conference of Information Systems, 2023)
- Unlocking the Power of Blockchain: Driving Digital Business Transformation S Chhina, M Chadhar, S Firmin, A Tatnall (Published: Australasian Conference of Information Systems, 2023)
- Navigating Blockchain Adoption: An Examination of Actor Alignment with Diffusion of Innovation Principles (Submitted, under production : Journal of Blockchain Research and Applications)
- Understanding the Decision-Making Process for Blockchain Adoption: A Framework Utilizing the Innovation Decision Process S Chhina, M Chadhar, S Firmin, A Tatnall (Submitted under review: Communication of the Association of IS)
Units taught
ITECH1001 Communications and Technology- Course-Coordinated, lectured, tutored and moderated
ITECH7407 Reals time Analytics- Course-Coordinated, lectured, tutored and moderated
ITECH1103 Big Data nd Cloud Computing - Course-Coordinated, lectured, tutored and moderated
ITECH5402 Enterprise Systems- Course-Coordinated, lectured, tutored and moderated
ITECH1104 Enterprise and Cloud Computing-Course-Coordinated, lectured, tutored and moderated
ITECH5500 Professional Research and Communication- Course-Coordinated, lectured, tutored and moderated
ITECH1102 Networking & Security- Course-Coordinated, lectured, tutored and moderated
ITECH7406 Business Intelligence and Data Warehousing- Course-Coordinated, lectured, tutored and moderated
ITECH5007 Data Science - Course-Coordinated, lectured, tutored and moderated
ITECH 1101 IT Problem solving- Course-Coordinated, lectured, tutored and moderated
ITECH2305 Analysing the Modern Business- lectured, tutored and moderated
ITECH7401 Leadership in IT Project Management- lectured, tutored and moderated
ITECH7409 Software Testing- lectured, tutored and moderated
ITECH2305 Analysing Modern Business- lectured, tutored
Timeline
International Student Advisor
Federation University
05.2023 - Current
Student Administration Officer
Federation University Australia
10.2022 - 05.2023
Business and Process Analyst
Federation University Australia
03.2022 - 10.2022
Student Experience Officer
Federation University Australia
05.2021 - 03.2022
Sessional Academic (Information Technology)
Australian Technical And Management College
07.2019 - 07.2020
Sessional Academic (Information Technology)
Melbourne Institute Of Technology
06.2019 - 12.2020
Sessional Academic (Information Technology)
Federation University Australia
03.2019 - Current
Systems Engineer
Tata Consultancy Services Ltd
01.2016 - 01.2018
Ph.D. - Information Systems
Federation University Australia
Master of Computer Application - Information Technology
G.B Pant University of Agriculture And Technology
Bachelor of Computer Application (Honors) - Information Technology
Graphic Era University
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