Shiraj Singh Pannu
Sydney,NSW
Summary
Casual Customer Service Representative and Accounts Manager at Candor Stone, effective in resolving complaints, and maintaining strong client relationships. Demonstrated expertise in transaction processing and conflict resolution, consistently maintaining professionalism under pressure. Recognized for meticulous attention to detail, approachability, and communication skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative, Accounts Manager
Candor Stone
Sydney, NSW
01.2021 - 07.2025
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports. (Invoicing, accountancy)
- Supervised the performance of staff on construction projects, giving hands-on assistance, and acting as a communication liaison.
Education
High School Diploma -
Knox Grammar School
Wahroonga, NSW11-2023
Bachelor of Commerce / Science -
University of New South Wales
Sydney, NSWSkills
- Customer service
- Complaint resolution
- Relationship management
- Conflict resolution
- Transaction processing
- Account management
- Attention to detail
- English, Punjabi, Hindi
Accomplishments
- Cadets
- Community leadership portfolio
- Geoffrey Sykes Memorial Prize for Earth and Environmental Science
Availabilities
- Weekends
- Friday, Saturday, Sunday, Monday, Tuesday (full day)
- Wednesday - unavailable from 5 PM onwards
- Thursday - unavailable from 2 PM onwards
Timeline
Customer Service Representative, Accounts Manager
Candor Stone
01.2021 - 07.2025
High School Diploma -
Knox Grammar School
Bachelor of Commerce / Science -
University of New South Wales
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