Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiralee Shenfield

Dalby

Summary

Well-organized Administrative professional bringing excellent multitasking abilities developed over 4 years of administration experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures. Proficient in Xero Practice Manager, Blue Xero, MYOB, ChangeTech - Merge and Suite Files with expertise in database management.

Overview

7
7
years of professional experience

Work History

Customer Service Attendant

Freedom Fuels
09.2023 - Current
  • Enhanced customer satisfaction by consistently providing prompt and courteous service.
  • Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
  • Promoted company products and services, resulting in increased sales and revenue.
  • Collaborated with team members to improve overall customer service standards within the company.
  • Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
  • Maintained comprehensive knowledge of product offerings, enabling accurate information provision to customers upon request.
  • Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
  • Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
  • Participated in ongoing training sessions to stay informed on industry trends, best practices, and new product offerings for effective client communication.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Administration Officer

Carrickaland Accountants
10.2017 - 12.2021
  • Provided administrative support, including processing purchase orders, service contracts and financial reports.
  • Interpreted management directives to define and document administrative staff processes.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Oversaw partner and manager schedules by setting appointments, booking meeting rooms and coordinating with participants.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Increased efficiency of data migration process by effectively extracting and verifying data.
  • Liaised with customers to align goals and effectively manage project completion.
  • Developed revisions to procedures by evaluating operational practices and identifying improvement opportunities.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Supported timely and accurate administrative task completion.
  • Managed digital databases and physical file systems.
  • Entered and maintained departmental records into company database using Xero Practice Manager and Blue Xero.
  • Generated reports, uploaded documents into digital storage and prepared client case affidavits.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

Front Counter Crew Member

McDonald's
09.2016 - 10.2017
  • Collaborated with team members to complete orders.
  • Supported great dining and meal experiences for guests.
  • Worked well with teammates and accepted coaching from management team.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Assisted other team members to achieve goals.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
  • Completed sales transactions, including all accepted forms of payment.
  • Demonstrated knowledge and applied proper food handling standards.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed customer orders and accurately entered into order system.

Education

Grade 12 High School Certificate -

Dalby State High School
Dalby, QLD
11.2017

Certificate II of Travel And Tourism - Tourism

Career Training Institute of Australia - CTIA
Dalby, QLD
12.2016

Skills

  • Filing
  • Scheduling
  • Recordkeeping
  • Appointment Setting

Timeline

Customer Service Attendant

Freedom Fuels
09.2023 - Current

Administration Officer

Carrickaland Accountants
10.2017 - 12.2021

Front Counter Crew Member

McDonald's
09.2016 - 10.2017

Grade 12 High School Certificate -

Dalby State High School

Certificate II of Travel And Tourism - Tourism

Career Training Institute of Australia - CTIA

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Shiralee Shenfield