Imani Wijerathna
Cherrybrook,NSW
Summary
Detail-oriented and proactive Administration Assistant with extensive experience at Transport for NSW, supporting finance, reporting, fleet management, and office operations. Highly skilled in data entry and managing complex Excel spreadsheets, including advanced formulas, pivot tables, and data analysis to support accurate reporting and decision-making. Experienced in managing shared inboxes and maintaining precise financial and operational records. Known for developing process improvements and tools that streamline workflows, enhance reporting accuracy, and boost team productivity. Strong communication and stakeholder management skills, with a proven ability to collaborate across teams and deliver excellent customer service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Administration Assistant (Finance & Reporting)
Transport for NSW – Road Maintenance & Resilience (RMR)
01.2023 - Current
- Finance Support
- Process invoices, purchase orders, and goods receipts in SAP, ensuring accuracy, compliance, and timely payments through proactive engagement with internal stakeholders.
- Prepare and analyse monthly cost centre reports for 32 cost centres, identifying and resolving discrepancies with managers to strengthen financial control and budget tracking.
- Conduct monthly cost centre review meetings with business unit managers to discuss variances, improve forecasting accuracy, and enhance accountability.
- Process monthly fleet invoicing for asset transfers and disposals in line with Transport for NSW financial procedures.
- Prepare and post end-of-month journal transfers, ensuring correct allocation of costs to WBS elements, cost centres, and cost categories in SAP.
- Create and maintain WBS structures and process suspense account adjustments to support accurate financial reporting.
- Develop and maintain Excel-based dashboards and databases (using advanced PivotTables and formulas) to monitor actuals vs. budgets, improving reporting accuracy and decision-making.
- Utilise a range of Excel tools and PivotTables to consolidate and analyse financial data, streamlining the management and tracking of invoices, budgets, and journal transfers.
- Prepare monthly toll journals, P-Card reports, and support budget development and forecasting through accurate data validation and reconciliation.
- Collaborate effectively with finance, project, and operational teams to ensure accuracy in costing allocations and compliance with organisational financial controls.
- Reporting & Data Management
- Maintain accurate fleet invoicing databases by extracting and validating data from shared mailboxes and SAP.
- Verify staff and payroll details through PeopleConnect and SAP, ensuring accurate timesheet and resource tracking.
- Run complex cost centre reports by consolidating and analysing data from SAP, Excel, and other internal systems, improving financial visibility and decision-making.
- Produce weekly, monthly, and ad-hoc reports (e.g., Signs & Marking updates, P-Card usage, compliance reports) for senior management.
- Design and update Excel-based databases to improve record-keeping, enabling quick data retrieval and reducing errors.
- Records & Information Management
- Manage and maintain records and documents in SharePoint, Teams channels, and TfNSW Objective, ensuring version control, security, and compliance with government record-keeping standards.
- Develop and maintain structured document libraries and naming conventions to support consistent information management across the business unit.
- Support staff onboarding and training on records management processes, improving user compliance and document accessibility.
- Office & Operations Management
- Coordinate office logistics, including meeting scheduling, catering, equipment, and supplies, ensuring seamless daily operations.
- Manage reception and mail services, providing a professional and welcoming environment for staff and visitors.
- Organise staff engagement events and workshops (e.g., Fleet Safety Day, Harmony Day), supporting a positive workplace culture.
- Assist with IT coordination and troubleshooting, minimising downtime and ensuring uninterrupted operations.
- Process Improvement & Tools Development
- Create Visio flowcharts, templates, and guides to simplify complex processes and improve onboarding efficiency.
- Develop internal tracking tools (e.g., Planner workflows, Excel trackers) to improve task visibility, reduce errors, and enhance accountability.
- Recommend and implement process improvements to streamline Cost Centre reporting process, increasing accuracy and turnaround times.
- Stakeholder & Customer Service Support
- Deliver excellent customer service by responding to inquiries promptly and resolving issues effectively.
- Liaise with internal teams (Finance, Fleet, Property) and external partners (Cushman & Wakefield, SG Fleet, COS suppliers) to coordinate operations and resolve issues.
- Greet visitors and manage communications with professionalism, strengthening stakeholder relationships and promoting TfNSW’s values.
- Business & Team Support
- Manage shared inboxes, triaging and assigning tasks to ensure timely and accurate responses.
- Support onboarding and training of new staff by preparing materials and coordinating induction schedules.
- Contribute to a collaborative team environment by providing daily operational support and promoting open communication.
Care Worker
Inala
07.2020 - 01.2023
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Maintained frequent supervision of residents unable to call for assistance.
- Conferred with supervisor to discuss patient condition and medical care.
Admin Assistance
Real Mark Real Estate Pty Ltd
03.2018 - 07.2019
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Compiled information and produced the end of month report for manager.
- Update the website with new adverts.
- Used Monday.com online app to monitor the progress of the adverts.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Organized weekly staff meetings and logged minutes for corporate records.
- Performed research to collect and record industry data to improve the website and marketing materials.
- Created detailed expense reports.
Education
Certificate III - Accounts Administration
ACCM
11.2025
Certificate IV - Business Administration
Verto
03.2023
Certificate III - Assistant in Nursing
TAFE
06.2015
Skills
- SAP (invoice processing, purchase orders, goods receipts, journal transfers, WBS structures, cost centre reporting)
- Advanced Excel (PivotTables, formulas, dashboards, data consolidation, analysis)
- PeopleConnect (staff verification, payroll and timesheet management)
- SharePoint (document management, version control, library structuring)
- Microsoft Teams (collaboration, file management, communication)
- TfNSW Objective (records management, compliance tracking)
- Microsoft Visio (flowcharts, process mapping, templates)
- Microsoft Planner (task tracking, workflow management)
- Financial reporting (cost centre analysis, variance reporting, forecasting)
- Database management (design, maintenance, data validation)
- Reporting tools (ad-hoc, weekly, monthly reports, P-Card, toll journals)
- Stakeholder liaison and relationship management (internal teams and external partners)
- Customer service and professional communication
- Office coordination and operations management (scheduling, reception, mail, events)
- Process improvement and efficiency initiatives
- Staff onboarding, training, and team support
- Organisation and time management
- Problem-solving and issue resolution
Timeline
Administration Assistant (Finance & Reporting)
Transport for NSW – Road Maintenance & Resilience (RMR)
01.2023 - Current
Care Worker
Inala
07.2020 - 01.2023
Admin Assistance
Real Mark Real Estate Pty Ltd
03.2018 - 07.2019
Certificate IV - Business Administration
Verto
Certificate III - Assistant in Nursing
TAFE
Certificate III - Accounts Administration
ACCM