Shiran Zhang
Perth,WA
Summary
Developed customer service and cash handling skills in fast-paced lottery environment. Demonstrated ability to manage transactions with precision and provide exceptional service to patrons. Seeking to transition into new field where these skills can contribute to positive and efficient environment.
Positive, friendly, and reliable, with knack for engaging with customers and providing exceptional service. Possessing solid understanding of lottery operations and cash handling, along with strong attention to detail and accuracy. Committed to ensuring positive experience for patrons and maintaining smooth-running lottery environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lottery Attendant
Good Luck Lottery
10.2025 - Current
- Assisted customers with lottery ticket purchases and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of sales area.
- Educated customers on lottery game rules and promotions.
- Monitored inventory levels of tickets and supplies regularly.
- Collaborated with team members to enhance customer service experience.
- Handled cash management and reconciled daily sales reports.
- Provided support during promotional events to engage customers effectively.
- Maintained a clean and organized work area, contributing to a comfortable environment for customers.
- Supported overall store operations as needed by assisting with product stocking or cashier duties during busy periods or staff shortages.
- Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
- Enhanced the overall customer experience by maintaining a friendly and approachable demeanor, fostering positive relationships with regular patrons.
- Completed daily sales reports accurately, ensuring proper documentation of transactions and revenue generation.
- Performed regular maintenance on lottery machines to ensure optimal functionality and prevent downtime or disruptions in service.
- Resolved customer disputes calmly and professionally, maintaining a positive store reputation within the community.
- Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
- Assisted customers with lottery game selection, increasing their chances of winning and promoting repeat business.
- Contributed to increased store revenue through effective cross-selling of other products during lottery interactions.
- Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
- Processed winning tickets promptly while verifying identification documents according to established guidelines.
Beverage Attendant
Delish Fast Nutrition
06.2024 - 12.2024
- Served beverages efficiently, ensuring high levels of customer satisfaction.
- Maintained clean and organized beverage stations for optimal workflow.
- Assisted in inventory management, tracking stock levels and supplies.
- Collaborated with team members to streamline beverage service operations.
- Implemented standard operating procedures for drink preparation and presentation.
- Engaged with customers to provide recommendations and enhance their experience.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Prepared hot coffee and tea according to customer requests.
- Collaborated with team members to provide seamless service during high-volume shifts.
Education
High School Diploma -
Scotch College
Perth, WA11-2025
Skills
- Patience and empathy
- Reliability and punctuality
- Decision-making
- Cross-selling techniques
- Teamwork
- Problem-solving
- Time management
- Graphics Design (Proficient in Adobe Photoshop, Illustrator and Indesign)
- 3D Design (Proficient in Blender)
- Website design (Proficient in WebFlow)
- Video Editing (Prodicient in Premiere Pro)
- Day Trading
Certification
-Certificate IV in Business (BSB40120)
-Certificate IV in Work Skills for Career Enhancement and Management (11264NAT)
-Provide responsible service of alcohol (SITHFAB021)
Languages
English
Chinese
Timeline
Lottery Attendant
Good Luck Lottery
10.2025 - Current
Beverage Attendant
Delish Fast Nutrition
06.2024 - 12.2024
High School Diploma -
Scotch College