Shirely Zheng

• Provided knowledgeable product information and advice on various kitchen utensils and appliances
• Effectively upsold and assisted customers in finding the right kitchenware for their needs
• Ensured accurate product pricing, maintained inventory levels, and restocked
• Addressed customer concerns and handled product exchanges and returns efficiently.

2018-2019 Gaming Attendant:

Provided the best experience for gaming guests in terms of beverages and hospitality needs.

• Monitored accurate payouts and addressed technical issues of machines
• Served high customer volumes during special events, nights, and weekends.
• Maintained composure in stressful situations and in dealing with diverse customers.

2019-2020 Bartending:

Provided efficient and friendly service during peak hours through the weekends

• Increases customer satisfaction by providing excellent service and a variety of different mixed drinks and creations of cocktails
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

2020-2022 Host:

Effectively communicated and managed a busy bar, bar staff, and waitresses

• Greeted customer and allocated tables and packages.
• Promoted club specials or featured items to guests as they arrived
• Catered orders and served food and beverages for floor customers
• Handled difficult situations, such as complaints or special requests
• Maintained an accurate record of reservations and waitlists
• Ensured floor presentation and closely watched customer needs and intoxication.

• Maintained all daily duties for cafe to run smoothly
• Ordering and negotiating with suppliers, Westfield management, and company business partners
• Planned rosters, weekly and daily schedules, employee training, and payrolls
• Advertised and hired workers
• Recorded daily till receipts
• Prepared weekly and monthly sales reports.

• Aimed to meet customer needs effectively and resolve food or service issues
• Communicated clearly and positively with co-workers and management
• Following all restaurant practices and procedures
• Prepared and served beverages, sandwiches, and salads.

• Adapting to different roles including accurately handling orders and preparing beverages in a fast-paced workplace
• Safely preparing food and balancing multiple tasks during peak hours.