Shiri Stringer
LONGREACH,Queensland
Summary
Customer-focused professional with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers.
Overview
33
33
years of professional experience
Work History
Small Business Account Management
Telstra
LONGREACH, Queensland
03.2021 - Current
- Analyzed data from customer surveys to identify areas of improvement in customer service processes.
- Monitored industry developments to stay abreast of changes in regulations or technology that could affect the company's operations.
- Prepared detailed projections of future revenue and expenses based on current client activity.
- Negotiated contracts with potential customers to secure long-term agreements that met both parties' needs.
- Developed, implemented and managed customer relationship management system for small business clients.
- Analyzed customer data to identify trends in spending habits and make recommendations for improvement.
- Performed periodic audits of customer accounts verifying accuracy of information entered into the system.
- Trained staff members on proper accounting procedures and best practices for managing customer accounts.
- Reviewed sales figures regularly to determine which products are selling well or need additional promotion efforts.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Developed training materials and conducted user training sessions on new technologies.
- Developed training programs for ride attendants and conducted on-site training sessions.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
Deli Manager
Cornetts IGA
LONGREACH, Queensland
11.2005 - 02.2021
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Organized special events such as tastings or cooking demonstrations at the store level.
- Established policies and procedures for the safe storage and rotation of food products.
- Performed periodic audits of cash registers for accuracy in transactions and pricing.
Training and Assessment
Goldenwest Employment Solutions
LONGREACH, Queensland
02.2003 - 11.2005
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Helped maintain applicant tracking systems and recruiting metrics.
Sales Assistant
Telstra
LONGREACH, Queensland
09.2001 - 01.2003
- Assisted customers with returns, exchanges and refunds.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
RN, ICU
QLD Health
LONGREACH, Queensland
10.1995 - 12.2002
- Collaborated with interdisciplinary team members to develop individualized care plans for each patient.
- Provided emotional support to family members during difficult times.
- Assumed charge nurse responsibilities when needed, including delegating tasks to other staff members.
- Provided emotional support for families dealing with difficult diagnoses or life-threatening illnesses.
Quality Assurance Lead
Woollam Constrructions
LONGREACH, Queensland
10.1995 - 12.1998
- Investigated customer feedback regarding product performance and provided recommendations for improvements.
- Developed and implemented quality assurance processes to ensure product compliance with industry standards.
- Developed inspection criteria based on industry standards, customer requirements and company objectives.
- Analyzed trends in defect data to identify areas where improvement was necessary.
AIN
Pioneer Nursing Home
LONGREACH, Queensland
12.1991 - 08.1995
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
- Reported changes in patient condition to registered nurse or physician.
Education
Certificate IV - Workplace Health And Safety
James Cook University
Townsville, QLD10-2019
Certificate IV - Food Safe
CQIT
Townsville, QLD11-2011
Certificate IV - Business Management
CQIT
Rockhampton, QLD02-1999
Certificate IV - Tourism
CQIT
Rockhampton, QLD01-1997
Bachelor of Arts - Nursing/Midwifery
James Cook University
Townsville, QLD08-1995
High School Diploma -
Longreach State High School
Longreach, QLD12-1991
Skills
- Account Retention
- Salesforce CRM
- Product and service knowledge
- Data-driven decision-making
- Contract Negotiation
- Verbal and written communication
- Strategic account development
- Relationship Management
- Task Prioritization
- Interpersonal Skills
- Relationship Building
- Sales target setting
- Time management abilities
- Sales strategy
- Goal Setting
- Sales Support
- Problem-solving abilities
- Interpersonal Communication
- Attention to Detail
- Adaptability
- Documentation
- Self Motivation
- Active Listening
- Team building
- Multitasking
- Reliability
- Professionalism
- Teamwork and Collaboration
- Solution selling
- Upselling techniques
- Adaptability and Flexibility
REFERENCES
- Taurean Pepere Customer Service and Sales Lead 0475989410
- Michael Dwan Regional Engagement Manager 0447423414
Timeline
Small Business Account Management
Telstra
03.2021 - Current
Deli Manager
Cornetts IGA
11.2005 - 02.2021
Training and Assessment
Goldenwest Employment Solutions
02.2003 - 11.2005
Sales Assistant
Telstra
09.2001 - 01.2003
RN, ICU
QLD Health
10.1995 - 12.2002
Quality Assurance Lead
Woollam Constrructions
10.1995 - 12.1998
AIN
Pioneer Nursing Home
12.1991 - 08.1995
Certificate IV - Workplace Health And Safety
James Cook University
Certificate IV - Food Safe
CQIT
Certificate IV - Business Management
CQIT
Certificate IV - Tourism
CQIT
Bachelor of Arts - Nursing/Midwifery
James Cook University
High School Diploma -
Longreach State High School
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