Shirin Dano
Sydney ,NSW
Summary
Results-driven professional with extensive experience in cashier supervision and staff training at Woolworths Supermarket. Demonstrated ability to enhance customer satisfaction through effective problem-solving and communication. Skilled in payment processing and cash handling, ensuring operational efficiency and positive customer interactions. Strong work ethic and adaptability, with a proven track record of mastering new skills independently.
Overview
7
7
years of professional experience
Work History
Cashier Supervisor
Woolworths Supermarket
11.2018 - 08.2023
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted registers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximise customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Kept staff members up to date with their training.
- Ensuring store is always open on time.
- Answered customer services inquiries via telephone.
- Assisted staff members with customer enquiries.
Waitress
Blue Star Restaurant
07.2021 - 11.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
Barista
Star Sweet
10.2016 - 07.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Western Sydney University
Quakers Hill, NSW02.2018
Year 12 Certificate -
St Narsia Assyrian Christian Collage
Horsley Park, NSW02.2017
Fairfield High School
Fairfield, NSW02.2014
Skills
- Payment processing and cash handling
- Front-end support and customer service
- Safety procedures and security
- Fluent in English, Arabic, and Assyrian
- Problem solving and complaint resolution
- Cashier supervision and staff training
- Verbal and written communication
- End-of-shift functions and till counting
Timeline
Waitress
Blue Star Restaurant
07.2021 - 11.2022
Cashier Supervisor
Woolworths Supermarket
11.2018 - 08.2023
Barista
Star Sweet
10.2016 - 07.2017
Western Sydney University
Year 12 Certificate -
St Narsia Assyrian Christian Collage
Fairfield High School
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