Shirin Isabekova
Clyde,VIC
Summary
Over the course of more than 8 years in frontline customer service and administration roles, I have developed an exceptional reputation for providing a quality professional service in fast-paced environments. Whether de-escalating a customer situation or upselling a product or service, my communication skills and commitment to customer outcomes allow me to deliver the highest quality service time after time. In my most recent role, I have been a key driver of the 19% increase in customer satisfaction ratings we have seen since I joined and in my previous role I earned an Outstanding rating on each of my annual reviews thanks to this service ethic.
Resourceful Energy Consultant skilled at conducting successful energy audits for both residential and commercial clients. Talent in creating persuasive arguments with exceptional presentation and communication skills. Committed to meeting customers' expectations and providing real solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Energy Specialist
Origin Energy
08.2021 - Current
- Providing exceptional customer service autonomously
- Engaging with internal and external industry stakeholders to deliver customer-centric outcome
- Highlighting inefficiencies and working out the best strategies to work efficiently
- Dealing with billing, concessions, hardship, government grants, raising assorted metering job requests with Meter providers and Distributors, dealing with complaints varying in complexity including Ombudsman
- Taking ownership in resolving all range of issues and inquiries
- Adhering compliances
- Keeping up with rapid-fire change with the motto of ‘Expect the unexpected’.
- Managed successful completion of various projects within budget constraints and tight timelines.
- Developed comprehensive reports, detailing energy usage and cost-saving opportunities for clients.
Children's Services
University of Melbourne
05.2017 - 06.2021
- Working in a team collaboratively
- Contributing to children’s learning and development
- Developing strong relationships with families and the community
- Operating within the framework of the Children’s Education and Care Services National Regulations and the National Quality Standard
- Adhering the Code of Ethics
- Implementing the services’ philosophy while undertaking all other duties
- Working in accordance with policies and associated procedures of the organisation
- Contributing to the planning - centering children’s development and ongoing program evaluation
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Bookkeeper/Manager
Gurkirpa Logistics PTY LTD
01.2015 - 01.2017
- Keeping a track of ongoing income/expenses of mechanical services, tax, insurance, tolls, petrol
- Establishing/maintaining a strong relationship with contract-based companies
- Payroll
- Recruiting and on-boarding new employees
- Maintaining financial spreadsheets and working on companies’ projects
- Streamlined bookkeeping procedures to increase efficiency and productivity
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled and corrected issues with financial records.
Linguists/Teacher
Samarkand State Lyceum
01.2010 - 01.2015
- Designing, developing, facilitating program based upon the innovative demand, assessing/evaluating students’ work and giving extensive written feedback, providing one-on-one support, encouragement, and enrichment
- Working with students to customize elements of each course to individual needs, interests, and goals
- Collaborating with other teachers to share materials and ideas, offering and receiving feedback
- Analyzing student’s performance and subsequently modify elements of courses to maximize both equitability and the correspondence between the course and the assessment materials used.
Accounts Controller - Accounting (Debtors and Creditors)
LTD Registon Plaza 5* hotel
01.2007 - 01.2010
- Managing accounts: being responsible for overseeing and managing the company’s outstanding receivables from customers
- Credit control - playing vital role in assessing the creditworthiness of the clients that includes conducting a credit checks, setting a credit limits and establishing payment terms
- Cash flow management - ensuring that company’s cash flow is maintained by collecting payments from debtors in a timely manner
- Reconciling accounts receivable and accounts payable records with the corresponding statements from debtors and creditors
- Enhanced quality and currency of financial information by overseeing revenue collection systems.
- Provided insightful financial analysis to support executive team in making informed business decisions.
Education
Certificate IV in Community Development - Early Childhood Education
VICSEG New Futures
Coburg, VIC01.2023
Graduate Certificate in Analytics - Information Technology
Royal Melbourne Institute of Technology
Melbourne, VIC01.2020
Diploma in Early Childhood Education and Care - Early Childhood Education
VICSEG Futures Training
Coburg, VIC01.2016
Certificate III in Early Childhood Education and Care - Early Childhood Education
VICSEG New Futures
Coburg, VIC01.2015
M.D. - Linguistics
Samarkand State Institute
Samarkand01.2014
Bachelor in Philology - Education
Samarkand State Institute
Samarkand01.2007
Skills
- 5 years in Children services
- 3 years in Accounts Controlling – Debtors and creditors Department
- Administrative Services
- Executive Assistance I 6 years of Customer Experience Management
- Sales and Service
- Front-Desk Reception
- Personnel Leadership
- Training and Mentoring
- 5 years of teaching experience
- 3 years in Energy supply
- Learned and worked in multiple software systems
- Tech literate
- Energy Asset Management
Certification
- Full Victorian Driving Licence
- First Aid and CPR trained - 2023
References Available
True
Timeline
Energy Specialist
Origin Energy
08.2021 - Current
Children's Services
University of Melbourne
05.2017 - 06.2021
Bookkeeper/Manager
Gurkirpa Logistics PTY LTD
01.2015 - 01.2017
Linguists/Teacher
Samarkand State Lyceum
01.2010 - 01.2015
Accounts Controller - Accounting (Debtors and Creditors)
LTD Registon Plaza 5* hotel
01.2007 - 01.2010
Certificate IV in Community Development - Early Childhood Education
VICSEG New Futures
Graduate Certificate in Analytics - Information Technology
Royal Melbourne Institute of Technology
Diploma in Early Childhood Education and Care - Early Childhood Education
VICSEG Futures Training
Certificate III in Early Childhood Education and Care - Early Childhood Education
VICSEG New Futures
M.D. - Linguistics
Samarkand State Institute
Bachelor in Philology - Education
Samarkand State Institute
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