Shirin Mirmohammadi

Customer Engagement

• Welcome customers warmly and provide a luxury shopping experience.
• Build rapport with customers to understand their preferences, needs, and budget.
• Offer personalised advice and recommendations for jewellery purchases.
• Demonstrate patience and professionalism while assisting indecisive or hesitant customers.

Sales Presentation

• Showcase jewellery pieces, explaining their features, benefits, and value.
• Educate customers about different gemstones, metals, cuts, and designs.
• Assist in selecting items for special occasions like weddings, anniversaries, or gifts.

Upselling and Cross-Selling

• Suggest complementary jewellery items to enhance a purchase.
• Highlight promotions, discounts, or new arrivals to encourage additional purchases.
• Use persuasive techniques to increase sales while ensuring customer satisfaction.
• Ensure the proper display and arrangement of jewellery in showcases.
• Maintain a clean and organised sales floor to enhance the customer experience.
• Monitor stock levels and communicate with management about replenishments.
• Strive to meet or exceed individual and store-wide sales targets.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Transport clients to appointments, shopping venues and entertainment events according to determined schedule.
• Developing strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Assist clients in accessing available resources such as housing options, financial supports, and healthcare services.
• Assist clients in managing medications, ensuring adherence to prescribed treatments.
• Provide emotional support to clients, improving their mental health and overall wellbeing.

• Seasoned Manager with a robust background in leadership and customer service excellence
• In 8 years I was able to open 5 restaurants with the director
• Skilled in negotiation and performance evaluations, demonstrating a significant impact on team productivity and customer satisfaction
• Managed daily operations including staff scheduling, inventory control, and customer service
• Coordinated with suppliers to ensure timely delivery of goods and services, illustrating adept negotiation skills
• Monitored team productivity and performance to support goals
• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
• Developed personal growth opportunities, empowering employees to produce results and meet goals
• Mentored and trained new employees on company policies and procedures
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
• Troubleshoot problems and reported larger technical issues
• Performed general maintenance and repair
• Handled hiring, terminations and warnings

• Facilitated activities and discussions for junior youth groups, promoting positive development and community engagement

• Assisted in teaching children's classes on weekends, focusing on moral and spiritual education
• Prepared classroom for daily lessons and cleaned and organised between classes
• Taught lessons and concepts under teacher supervision
• Communicated regularly with parents regarding their child's progress and behavior in the classroom