Summary
Overview
Work History
Education
Skills
Recognition
References
Timeline
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Shirlene Gray

Summary

With over 30 years of experience as an award winning sales professional and a demonstrated track record of consistently combining sales and management abilities with sound business practices to position employers for long-term growth and profitability. Reputed as a highly motivated self-starter with strong communication, persuasive presentation, negotiation and sales closing skills. I possess proven abilities in customer relationship retention, quickly achieving sales quotas and utilizing a proactive and "Can Do" approach in all situations.

Overview

21
21
years of professional experience

Work History

Career Break

(Travel & Family Time)
10.2022 - Current

Territory Manager

Haleon - (previously GlaxoSmithKline)
06.2018 - 10.2022
  • Responsible for Pharmacy and Grocery channels throughout Tasmania
  • Identify and establish new customers with the ability to leverage these from my reputation and previous roles held within the Tasmanian territory
  • Experienced & Award Winning Sales Representative with more than 9 years of territory product selling experience in a variety of therapeutic areas
  • Proven sales track record, consistently meeting and exceeding targets, KPI's and Sales Objectives
  • Built solid professional working relationships with both direct line Managers and the wider team
  • Enjoy the autonomy of working independently and being a part of the greater Vic/Tas Team - treating the business as my own
  • Quickly establish rapport, building credibility and cultivating lasting relationships with all stakeholders
  • Outstanding customer service, customer obsessed
  • Stay up to date with Market Analysis and Competitor Activity
  • Perform staff training as a refresher, product focus & NPD launches
  • Highly flexible, embracing change & challenges with positivity.

Customer Business Manager

Blackmores Limited Australia
08.2016 - 06.2018
  • Responsible for all Tasmanian Pharmacy Banners & Independent Pharmacy Accounts
  • Consistently achieved Territory Budgets, Targets & KPI's
  • Detailed New Products to Pharmacists & conducted ongoing face to face training at store level
  • Ensured compliance within accounts as per Trading Terms
  • Complied with SOS, Merchandising, Planogram & Off Location Display standards
  • Worked independently in field contributing to the growth of the Vic/Tas state business
  • Highlighted & discussed profit opportunities to provide solutions for all stakeholders
  • Proudly left the Tasmanian Business transforming the bottom ranked territory to positive growth for the first time in more than 7 years.

Pharmacy Business Consultant

Sandoz / Novartis Pharmaceuticals
03.2014 - 10.2015
  • Responsible for all Tasmanian Pharmacy Accounts
  • Managed Targets and Budgets with a strong focus on continued growth
  • Built long term Business relationships
  • Accountable for honesty and professionalism.- Best Practice
  • Daily business pre-planning and reporting
  • Worked independently and an integral contributor to the VIC, SA and TAS regions
  • Continually stayed abreast of new developments within the industry
  • Highlighted missed profit opportunities and provided business plans and strategies.

Area Manager

Priceline Pharmacies, Launceston CBD & Kmart Plaza
01.2010 - 01.2013
  • The ability to build a successful competitive business and solid relationships with the current Franchisees and Franchisors - Priceline Head Office
  • Managed a team of 50 plus sales members, including all aspects sales, franchise agreement, HR, WH&S, recruitment, coaching and mentoring, training and employee development, implementing new business concepts, conducting developmental reviews, promoting best practice to ensure customer needs were fulfilled
  • Reported profitability comparison, customer and account activity, inventory analysis, stock control, banking, team rosters and wages
  • Responsible for all daily aspects of store operations including ongoing business development, sales, merchandising, catalogue set-up, daily planners, store layout, LAM and strategic in-store promotional activity
  • Adhered to and maintain Standard Operational Procedures.

Retail Manager

Health Wise Pharmacy, Kings Meadows
01.2004 - 01.2009
  • Highly regarded for consistently achieving superior sales results through leadership, planning and effective implementations
  • Managed a team of 20 plus sales members, including hiring, sales training and employee development
  • Organised and participated in vendor shows to promote products and facilitate product information
  • Created and nurtured a well-balanced, diverse, focused team through motivation, leadership, training, and establishment of sales process as the foundation for business success
  • Directed daily operations within the store including organisational management, inventory and stock control, shrinkage control, human resources, banking, sales, business development, marketing and financial management.

Education

Cert 4 Community Pharmacy (SIR40107) -

Diploma of Management (BSB51107) -

Pharmaceutical Society of Australia (PSA)
01.2013

Diploma of Human Resources Management (BSB50607) -

State Enterprise Training (SET)
01.2013

Cert 4 Training, Assessment and Education (TAE40110) -

Transtegic Pty Ltd
01.2013

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Centric
  • Active Listening
  • Flexible and Adaptable
  • Dependable and Responsible
  • Excellent Communication
  • Multitasking Abilities
  • Problem Resolution
  • Organization and Time Management

Recognition

  • Sept 2022 - Haleon Pharmacy Territory Manager Winner Cycle 3
  • March 2020 - GSK Pharmacy Territory Manager of the Year 2019
  • March 2020 - GSK Grocery Territory Manager Winner Cycle 1
  • Dec 2019 - GSK Pharmacy Territory Manager Winner Cycle 4
  • August 2019 - GSK Grocery Territory Manager Winner Cycle 2
  • August 2019 - GSK Oral Health Month Expo Winner
  • May 2019 - GSK Runner-up Grocery Territory Manager Cycle 1
  • Jan 2015 - Nominated as Sandoz Sales Team of the Year - Vic/Tas/SA
  • April 2013 - Nominated as Priceline Manager of the Year- Vic/Tas
  • August 2012 - Nominated as a finalist in Pharmacy Assistant of the Year, Tasmania
  • June 2012 - Nominated as Priceline Pharmacy of the Year, Tasmania

References

Available upon request

Timeline

Career Break

(Travel & Family Time)
10.2022 - Current

Territory Manager

Haleon - (previously GlaxoSmithKline)
06.2018 - 10.2022

Customer Business Manager

Blackmores Limited Australia
08.2016 - 06.2018

Pharmacy Business Consultant

Sandoz / Novartis Pharmaceuticals
03.2014 - 10.2015

Area Manager

Priceline Pharmacies, Launceston CBD & Kmart Plaza
01.2010 - 01.2013

Retail Manager

Health Wise Pharmacy, Kings Meadows
01.2004 - 01.2009

Cert 4 Community Pharmacy (SIR40107) -

Diploma of Management (BSB51107) -

Pharmaceutical Society of Australia (PSA)

Diploma of Human Resources Management (BSB50607) -

State Enterprise Training (SET)

Cert 4 Training, Assessment and Education (TAE40110) -

Transtegic Pty Ltd

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Shirlene Gray