Shirley Chai
Ringwood North,VIC
Summary
Accomplished Home Business Owner and Research Chemist, excelled in customer relations and meticulous attention to detail, driving superior customer satisfaction and product quality. Leveraged expertise in work planning and financial management to surpass goals. Skillfully negotiated with vendors at Newborn Photography Knitwear Designer, enhancing profitability and operational efficiency.
Overview
28
28
years of professional experience
Work History
Home Business Owner
Newborn Photography Knitwear Designer
08.2011 - Current
- Developed strong customer relationships by providing excellent communication and attentive service,
- Communicated with customers to understand their needs and suggested the best solutions.
- Delivered quality products and services that exceeded customer expectations.
- Handled the company's finances to ensure everything was in good shape, including budgeting, predicting future financial needs, and keeping track of finances.
- Researched target market to discover customer needs and analyze competitor trends.
Research Chemist
03.1997 - 05.2001
- Researched patents, literature and scientific information in databases.
- Collaborated with team on product development projects.
- Evaluated lab findings to make interpretations and write reports.
- Maintained regulatory compliance for all projects.
- Established relationships with vendors and suppliers, reducing costs while maintaining high-quality materials.
Education
Bachelor of Science - Chemistry
University of Auckland
Auckland, New Zealand1997
Skills
Customer Service
Customer Relations
Attention to Detail
Driven and Determined
Work Planning and Prioritization
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Home Business Owner
Newborn Photography Knitwear Designer
08.2011 - Current
Research Chemist
03.1997 - 05.2001
Bachelor of Science - Chemistry
University of Auckland
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