Summary
Overview
Work History
Education
Skills
References
Timeline
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Shirley Cheng

Hobart,TAS

Summary

A dedicated professional with a diverse background spanning management, IT, and customer service, I am excited to pursue the opportunity to embark on a new challenge as a payroll trainee. My journey through various roles has equipped me with a unique blend of skills and experiences that I believe align well with the demands of the payroll function.

Overview

7
7
years of professional experience

Work History

Store Manager

Fuji
03.2022 - 03.2024
  • Managed financial operations, including cash flow, daily sales reconciliation, and budget management.
  • Maintained accurate records of sales, inventory, and employee schedules to ensure operational efficiency.
  • Demonstrated proficiency in time management by optimizing employee schedules to meet business needs while controlling labor costs.
  • Provided leadership and supervision to a team of employees, including training, performance evaluations, and conflict resolution.
  • Ensured compliance with labor laws, health and safety regulations, and industry standards, maintaining a high level of regulatory compliance.
  • Effectively communicated with employees, management, and external vendors to coordinate operational activities and address concerns.
  • Demonstrated strong problem-solving skills by resolving issues related to staffing, inventory management, and customer service.
  • Applied keen attention to detail in managing inventory, processing orders, and ensuring customer satisfaction.
  • Collaborated with cross-functional teams to implement process improvements and enhance overall operational efficiency.

Web Developer

Omnicore
11.2021 - 01.2022
  • Managed client relationships, gathering requirements and understanding their needs to deliver customized payroll solutions.
  • Oversaw project lifecycle from requirements gathering and planning to execution and delivery, ensuring timely and within budget completion.
  • Identified challenges and proactively developed solutions to address them, ensuring client satisfaction and project success.
  • Analyzed client data and provided insights and recommendations to improve system performance and meet client objectives.
  • Proactively identified opportunities for process improvement and system optimization, driving innovation and efficiency in payroll project delivery.

Data Analyst

Oriental Elite
05.2017 - 01.2018
  • Collected data from the ERP system for the analysis purpose
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Consistently provided the sales team with accurate and timely sales information, empowering them to make informed decisions and optimize strategies
  • Demonstrated efficient skills in analysing market trends, customer profiles, product performance, and campaign effectiveness
  • Actively contributed to cross-functional teams, fostering a collaborative work environment.

Education

DIPLOMA OF LEADERSHIP AND MANAGEMENT -

Central Australia College
05.2019

MASTER OF INFORMATION TECHNOLOGY -

Monash University
12.2015

BACHELOR OF INFORMATION MANAGEMENT AND SYSTEM -

Fuyang Normal University
01.2012

Skills

  • Personnel development
  • Customer Service Management
  • Operations Management
  • Promotional planning

References

Referees are available upon request

Timeline

Store Manager

Fuji
03.2022 - 03.2024

Web Developer

Omnicore
11.2021 - 01.2022

Data Analyst

Oriental Elite
05.2017 - 01.2018

DIPLOMA OF LEADERSHIP AND MANAGEMENT -

Central Australia College

MASTER OF INFORMATION TECHNOLOGY -

Monash University

BACHELOR OF INFORMATION MANAGEMENT AND SYSTEM -

Fuyang Normal University

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