Shirley Fu
Summary
Experienced Mortgage Credit Manager adept with providing credit decisions for complex transactions. Versed in training, coaching and developing new and experienced staff. Ability to communicate effectively with a range of stakeholder and is able to work as a team and independently. Recognised by current employer as “Culture Carrier” and awarded for going “Above and Beyond”.
Overview
11
11
years of professional experience
Work History
Credit Manager
Macquarie Bank
05.2019 - Current
- Built a high-performing credit team with a strong focus on collaboration, accountability, and continuous development.
- Developed strong relationships with Business Development Managers by being the main contact for Credit Scenarios, Policy guidance, Escalations and Sign off's
- Manage a team of analysts, providing guidance and support in conducting thorough credit evaluations and risk assessments.
- Collaborate with cross-functional teams to establish effective risk management policies and procedures.
- Provide comprehensive financial analysis to assess creditworthiness for mortgage clients holding a 4 million dollar delegation
- Proven time queue management, training skills and relationship management skills
- Editor of the "Learning hub" page for all Credit and Sales to reference and use in conjunction with Credit Policy
- Ability to deliver sensitive and difficult conversations whilst maintaining professionalism
- Proven time management skills juggle various daily tasks and projects
- Established a culture of continuous improvement within the credit department, driving process enhancements that increased productivity without sacrificing quality or control measures.
Credit Analyst
Macquarie Group
08.2017 - 04.2019
- Comprehensive knowledge of Mortgage from Application to Settlement
- Delegated Lending Authority of 2.5 Million dollars
- Versed in large complex transactions with income deriving from Trusts to Companies
- Demonstrate success in managing and training up to 12 team members at a time and up to 30 employee altogether
- Ability to work independently under time pressure and work in a team to manage large projects
- Recognised by Macquarie Bank for being an employee that goes 'Above and Beyond' and being a 'Culture Carrier'
- Demonstrate expert attention to detail
- Consistently achieve outstanding Quality Assurance scores
Credit Cards Solutions Specialist
Citigroup
09.2013 - 08.2015
- Comprehensive knowledge of Credit Cards from Application to Retentions
- Accurately document, research and resolve customer banking issues
- Ability to interpret customer Financial Statement
- Improve call centre functionality and service capacity by resolving customer complaints efficiently and quickly
- Consistently achieve outstanding Quality Assurance scores
- Coach peers on call and input errors
- Mastery of customer service management systems and databases
- Communicate effectively verbally and in written text with peers onshore and offshore
- Defuse volatile customer situations calmly and courteously
Education
Bachelor of Commerce - Accounting
University of New South Wales
01.2017
Skills
- Critical thinking
- Adaptable learner
- Attention to detail
- Creative problem solving
- Team building
- Excellent time management
- Relationship management
- Planning/coordinating
Hobbies and Interests
Sydney Oztag, Mushroom foraging & Home Organisation
References
Upon Request
Timeline
Credit Manager
Macquarie Bank
05.2019 - Current
Credit Analyst
Macquarie Group
08.2017 - 04.2019
Credit Cards Solutions Specialist
Citigroup
09.2013 - 08.2015
Bachelor of Commerce - Accounting
University of New South Wales
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