Shirley Gardiner
Berwick
Summary
Accomplished Duty Manager at Vinnies with a proven track record in enhancing operational efficiency and customer satisfaction. Excelled in staff training and development, significantly improving team performance and service standards. Skilled in time management and fostering a positive work environment, adept at driving sales and customer service excellence.
Overview
15
15
years of professional experience
Work History
Duty Manager
Vinnies
06.2024 - Current
- Manage staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Train and coach volunteers in essential job functions.
- Mentor and support junior staff members and volunteers to apply best practices and follow procedures.
- Supervise and coordinate team to provide guidance and support and maximize performance.
- Liaise with customers
- Worked with Senior Managers to ensure compliance
- In charge of handling cash and closing up the store
- create an enjoyable workplace environment
Showroom Manager
Advantage Commercial Kitchens
06.2021 - 11.2023
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Performed Stocktakes on a monthly basis
Front of House Manager
Smct Group Of Companies
12.2015 - 02.2021
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained and Mentored all staff
- Worked in a very fast paced environment ensuring that service and expectation were matched
- Responsible for all my own admin and reporting
Self-Owned Cafe Manager
Self
03.2012 - 10.2015
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Responsible for all admin and financial reports
Business Development Manager
Ramada Encore Hotels
01.2010 - 03.2012
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Education
Hospitality And Hotel Marketing And Management - Hospitality
Hotel School
Bulawayo Zimbabwe04-1991
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Working well with people
- Respectful and company compliant
- Enjoy seeing people excel and move forward in their lives
- Referees :- Mrs Nelli Skinner (My Manager) 0415064617
- Mrs Tanya Leek prof referee 0432149128
Accomplishments
I have successfully managed large teams of up to 60 but prefer working one on with individuals to better themselves.
I have successfully passed numerous First Aid Courses, Fire Warden, Working with Children and Police Checks.
I am an extremely self motivated person.
Languages
French
Elementary
Spanish
Elementary
Timeline
Duty Manager
Vinnies
06.2024 - Current
Showroom Manager
Advantage Commercial Kitchens
06.2021 - 11.2023
Front of House Manager
Smct Group Of Companies
12.2015 - 02.2021
Self-Owned Cafe Manager
Self
03.2012 - 10.2015
Business Development Manager
Ramada Encore Hotels
01.2010 - 03.2012
Hospitality And Hotel Marketing And Management - Hospitality
Hotel School