Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Shirley Gardiner

Shirley Gardiner

Berwick

Summary

Accomplished Duty Manager at Vinnies with a proven track record in enhancing operational efficiency and customer satisfaction. Excelled in staff training and development, significantly improving team performance and service standards. Skilled in time management and fostering a positive work environment, adept at driving sales and customer service excellence.

Overview

15
15
years of professional experience

Work History

Duty Manager

Vinnies
06.2024 - Current
  • Manage staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Train and coach volunteers in essential job functions.
  • Mentor and support junior staff members and volunteers to apply best practices and follow procedures.
  • Supervise and coordinate team to provide guidance and support and maximize performance.
  • Liaise with customers
  • Worked with Senior Managers to ensure compliance
  • In charge of handling cash and closing up the store
  • create an enjoyable workplace environment

Showroom Manager

Advantage Commercial Kitchens
06.2021 - 11.2023
  • Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
  • Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
  • Increased showroom sales by implementing effective visual merchandising strategies and product displays.
  • Generated personal sales to meet or exceed established sales goals.
  • Performed Stocktakes on a monthly basis

Front of House Manager

Smct Group Of Companies
12.2015 - 02.2021
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained and Mentored all staff
  • Worked in a very fast paced environment ensuring that service and expectation were matched
  • Responsible for all my own admin and reporting

Self-Owned Cafe Manager

Self
03.2012 - 10.2015
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Responsible for all admin and financial reports

Business Development Manager

Ramada Encore Hotels
01.2010 - 03.2012
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.

Education

Hospitality And Hotel Marketing And Management - Hospitality

Hotel School
Bulawayo Zimbabwe
04-1991

Skills

  • Customer service
  • Customer service focus
  • Time management
  • New employee training
  • Working well with people
  • Respectful and company compliant
  • Enjoy seeing people excel and move forward in their lives
  • Referees :- Mrs Nelli Skinner (My Manager) 0415064617
  • Mrs Tanya Leek prof referee 0432149128

Accomplishments

    I have successfully managed large teams of up to 60 but prefer working one on with individuals to better themselves.

    I have successfully passed numerous First Aid Courses, Fire Warden, Working with Children and Police Checks.

    I am an extremely self motivated person.

Languages

French
Elementary
Spanish
Elementary

Timeline

Duty Manager

Vinnies
06.2024 - Current

Showroom Manager

Advantage Commercial Kitchens
06.2021 - 11.2023

Front of House Manager

Smct Group Of Companies
12.2015 - 02.2021

Self-Owned Cafe Manager

Self
03.2012 - 10.2015

Business Development Manager

Ramada Encore Hotels
01.2010 - 03.2012

Hospitality And Hotel Marketing And Management - Hospitality

Hotel School

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Shirley Gardiner