SHIRLEY GUOK
Summary
Motivated and hardworking student taking a break from university study. Possessing a strong work ethic and the ability to work independently, demonstrates excellent organizational and team collaboration skills. Has gained valuable experience in process improvement and is eager to apply these skills in a professional setting. Offers part-time work experience and is committed to acquiring new skills and learning in the workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier (Christmas Casuals)
One Waffles and Two Peck Chicken
11.2021 - 02.2024
- Operated POS system for cash and card transactions with excellent accuracy levels.
- Food and order handling and provided expertise and assistance to customers
- Communicated with colleague in kitchen with customers' requests
Online Fulfillment Team Member (Christmas Casuals)
Myer
10.2023 - 01.2024
- Prepared orders by processing requests, pulled materials from the warehouse, packed boxes, prepared shipments and scanning barcodes to upload package data to tracking system.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Maintained a safe and clean work environment by adhering to safety procedures.
- Ensured timely delivery of customer orders by exceeding daily picking and packing targets.
Front of House Staff Member
Sushi Hub
11.2022 - 02.2023
- Restocked and organized merchandise in front lanes.
- Handled cash and credit transactions through POS system
- Food, order handling and provided expertise and assistance to customers
- Communicated with colleague in kitchen with customers' requests
Retail Sales Assistant
Kmart Australia
06.2017 - 02.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in filling new stocks and maintained tidiness of shopping floor and storage
- Online fulfilment with pick, pack and dispatch orders
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Improved store appearance with effective merchandising and creative displays.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Assisted customers with prompt and polite support in-person and via telephone.
Dental Assistant
Bupa Dental
08.2018 - 11.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Education
M.D. -
Flinders University
2027
Bachelor of Biomedicine (Human Nutrition) -
The University of Melbourne
Melbourne, VIC12.2023
Skills
- Teamwork
- Customer Service
- Time Management
- Critical Thinking
- Adaptability
- Cash Handling
- Cleaning and sanitizing
- Work Ethic and Integrity
Certification
- Melbourne Plus: Community Engagement
- 2019 Youth Business Awards NT (Runner Up) Pitch and Business Model
Languages
Chinese (Mandarin)
Native or Bilingual
Malay
Limited Working
English
Native or Bilingual
Timeline
Online Fulfillment Team Member (Christmas Casuals)
Myer
10.2023 - 01.2024
Front of House Staff Member
Sushi Hub
11.2022 - 02.2023
Cashier (Christmas Casuals)
One Waffles and Two Peck Chicken
11.2021 - 02.2024
Dental Assistant
Bupa Dental
08.2018 - 11.2018
Retail Sales Assistant
Kmart Australia
06.2017 - 02.2022
M.D. -
Flinders University
Bachelor of Biomedicine (Human Nutrition) -
The University of Melbourne
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