Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Websites
Timeline
Generic

Shirley Halley

Kuluin ,QLD

Summary

Reliable Bank Customer Service Specialist with substantial experience in providing top-notch service in financial settings. Strengths include problem-solving, impeccable customer interaction skills, and the ability to manage multiple tasks simultaneously. Have contributed significantly to improving client satisfaction rates by resolving complex banking issues promptly and effectively. Possess solid knowledge of banking products and services, which aids in offering tailored solutions to customers for their unique needs. Resourceful Bank Customer Service Specialist recognized for productivity and efficiency in managing customer inquiries and resolving issues swiftly. Possess specialized skills in financial product knowledge, effective communication, and CRM software proficiency. Excel in using empathy, patience, and active listening to enhance customer satisfaction and build lasting relationships. Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems. Reliable teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service. Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

41
41
years of professional experience

Work History

Customer Service Specialist

Commonwealth Bank of Australia
Sunshine Coast, QLD
12.1979 - 07.2020
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Responded to customer emails with accurate product and service information.
  • Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
  • Answered incoming customer inquiries regarding product and service information.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Provided technical support for troubleshooting software applications used by customers.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Improved customer service wait times to mitigate complaints.
  • Addressed customer questions and concerns regarding products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Updated databases with new and modified customer data.

Education

BBA - Business

University of Sunshine Coast
Sippy Downs, QLD
09-2025

Skills

  • Complaint Handling
  • Customer Service
  • Complaint resolution
  • Customer Relations
  • Good communication skills
  • De-Escalation Techniques
  • Telephone Etiquette
  • Problem Resolution

Affiliations

  • Gym
  • Walking
  • Planing holidays

Accomplishments

  • Boronia Award for services to Girl Guides
  • Consistently meet KPI targets
  • Toastmasters Speaker

Timeline

Customer Service Specialist

Commonwealth Bank of Australia
12.1979 - 07.2020

BBA - Business

University of Sunshine Coast
Shirley Halley