Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katelyn Jack

Browns Plains,QLD

Summary

Quality-focused property manager with genuine care for owner and tenant relationships. Skilled at providing both resident satisfaction and fulfilling property owner needs with a strong commitment on providing excellent communication and delivering exceptional service.

Overview

11
11
years of professional experience

Work History

Property manager

Purple Cow Real Estate
Springfield, QLD
05.2025 - Current
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Managed all maintenance requests from tenants in a timely manner.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Cleaner

A1 Bond Cleaning (self employment)
Logan, QLD
05.2023 - Current
  • Carried out full bond cleans on homes for tenants vacating.
  • Followed work orders issued by realestate to perform touch up cleans and full bond cleans.
  • Followed work orders issued by building company to carry out builders cleans.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Property Manager

MPM Property
Springwood, QLD
04.2022 - 07.2024
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Planned, scheduled and coordinated general maintenance or repairs for residential properties.
  • Facilitated tenant paperwork processing and verification.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Assistant Property Manager

Ray White
Mount Gravatt, QLD
02.2016 - 01.2017
  • Kept records of correspondence with residents and tenants.
  • Conducted tours of vacancies with prospective tenants.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Explained policies and procedures to tenants and enforced rules.
  • Assisted senior property manager with portfolio as needed.

Leasing Consultant

Reval Estate Agents
Mount Gravatt East, QLD
04.2014 - 01.2016
  • Checked rental eligibility by following company's verification process.
  • Conducted background checks on applicants.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Assisted property manager with day-to-day activities involving tenants, subcontractors and property management.
  • Handled incoming calls regarding availability of properties, pricing information and other inquiries.

Education

Master Barista Course -

CBD College
Spring Hill, QLD
01-2020

Certificate III - Business Administration

PRET
Logan Central, QLD
01-2014

Certificate II - Hospitality

Metropolitan South Institute of Tafe
Meadowbrook, QLD
01-2013

Skills

  • Attention to detail
  • Problem-solving
  • Reliability and punctuality
  • Customer service
  • Customer service-focused
  • Adaptable

References

  • Sarah Morgan (Team Leader at MPM Property) - 0409 190 520

Timeline

Property manager

Purple Cow Real Estate
05.2025 - Current

Cleaner

A1 Bond Cleaning (self employment)
05.2023 - Current

Property Manager

MPM Property
04.2022 - 07.2024

Assistant Property Manager

Ray White
02.2016 - 01.2017

Leasing Consultant

Reval Estate Agents
04.2014 - 01.2016

Master Barista Course -

CBD College

Certificate III - Business Administration

PRET

Certificate II - Hospitality

Metropolitan South Institute of Tafe
Katelyn Jack