Katelyn Jack
Browns Plains,QLD
Summary
Quality-focused property manager with genuine care for owner and tenant relationships. Skilled at providing both resident satisfaction and fulfilling property owner needs with a strong commitment on providing excellent communication and delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Property manager
Purple Cow Real Estate
Springfield, QLD
05.2025 - Current
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Managed all maintenance requests from tenants in a timely manner.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Cleaner
A1 Bond Cleaning (self employment)
Logan, QLD
05.2023 - Current
- Carried out full bond cleans on homes for tenants vacating.
- Followed work orders issued by realestate to perform touch up cleans and full bond cleans.
- Followed work orders issued by building company to carry out builders cleans.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Property Manager
MPM Property
Springwood, QLD
04.2022 - 07.2024
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Planned, scheduled and coordinated general maintenance or repairs for residential properties.
- Facilitated tenant paperwork processing and verification.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Met with prospective tenants to show property and assess applications or sign leases.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Assistant Property Manager
Ray White
Mount Gravatt, QLD
02.2016 - 01.2017
- Kept records of correspondence with residents and tenants.
- Conducted tours of vacancies with prospective tenants.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Explained policies and procedures to tenants and enforced rules.
- Assisted senior property manager with portfolio as needed.
Leasing Consultant
Reval Estate Agents
Mount Gravatt East, QLD
04.2014 - 01.2016
- Checked rental eligibility by following company's verification process.
- Conducted background checks on applicants.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Assisted property manager with day-to-day activities involving tenants, subcontractors and property management.
- Handled incoming calls regarding availability of properties, pricing information and other inquiries.
Education
Master Barista Course -
CBD College
Spring Hill, QLD01-2020
Certificate III - Business Administration
PRET
Logan Central, QLD01-2014
Certificate II - Hospitality
Metropolitan South Institute of Tafe
Meadowbrook, QLD01-2013
Skills
- Attention to detail
- Problem-solving
- Reliability and punctuality
- Customer service
- Customer service-focused
- Adaptable
References
- Sarah Morgan (Team Leader at MPM Property) - 0409 190 520
Timeline
Property manager
Purple Cow Real Estate
05.2025 - Current
Cleaner
A1 Bond Cleaning (self employment)
05.2023 - Current
Property Manager
MPM Property
04.2022 - 07.2024
Assistant Property Manager
Ray White
02.2016 - 01.2017
Leasing Consultant
Reval Estate Agents
04.2014 - 01.2016
Master Barista Course -
CBD College
Certificate III - Business Administration
PRET
Certificate II - Hospitality
Metropolitan South Institute of Tafe
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