Shirley Ronayne

Directed a multidisciplinary team of 7–8 professionals to achieve permanency goals. Oversaw case management and care planning for a diverse group of 40–55 children and young individuals. Monitored compliance with out-of-home care legislation and funding standards. Supported initiatives for placement stability and successful client outcomes. Managed operational performance, risk assessment, and service quality assurance. Established strong collaborations with carers, families, governmental agencies, and community services. Championed continuous improvement and trauma-informed care best practices throughout the program.

Managed caseload of 13 children and young people in foster and kinship care placements. Supported case management to promote safety, wellbeing, and long-term stability. Collaborated with families, carers, government agencies, and schools to facilitate case plans. Assisted in maintaining placement stability and achieving permanency outcomes. Organized family contact and restoration planning for safe reunification when appropriate. Conducted assessments and prepared statutory reports to comply with child protection legislation. Advocated for the best interests of children and young people using a trauma-informed and child-centered approach.

Oversaw family time visits to promote healthy relationships between children and their families. Monitored safety and wellbeing of children during supervised interactions. Documented family interactions and generated reports for caseworkers and agencies. Facilitated family engagement to enhance parent-child relationships. Addressed risks and managed challenging behaviors during visits. Arranged visit schedules and transportation while ensuring effective communication among stakeholders. Partnered with caseworkers and service providers to enhance family time experiences. Ensured accurate documentation aligned with regulatory and organizational standards. Provided valuable insights for restoration and permanency planning through careful observation.

Provided support for business banking customers in a busy contact centre environment.
Helped clients with account questions, transactions, online banking, and business banking products.
Identified customer needs and suggested appropriate banking solutions.
Addressed customer issues and complaints in a timely and professional manner.
Complied with banking regulations, policies, and risk management standards.
Documented customer interactions accurately and completed necessary administrative tasks.
Established strong customer relationships through effective communication and service delivery.
Achieved customer service quality assurance and performance targets consistently.
Cooperated with internal teams to enhance customer outcomes.

Engaged with business customers to assess their payment and merchant service requirements.
Advised clients on merchant facilities, payment options, and business banking services.
Oversaw the entire customer onboarding journey, including applications and necessary documentation.
Facilitated needs-based discussions to determine appropriate products and services.
Enhanced customer retention and satisfaction through proactive service and effective problem-solving.
Maintained adherence to banking policies, regulatory standards, and risk management controls.
Managed a high volume of customer interactions while upholding accuracy and quality benchmarks.
Collaborated with internal teams to address issues and ensure timely resolutions for customers.

Facilitated administrative operations for council teams and operational departments.
Oversaw management of correspondence, records, and confidential documentation.
Drafted comprehensive reports, meeting materials, and documentation agendas.
Coordinated meetings and streamlined internal communication efforts.
Engaged with community inquiries, providing exemplary customer service.
Processed financial documentation including invoices and purchase orders efficiently.
Ensured precision in data entry and effective database management.
Assisted in adhering to compliance standards and council policies.
Collaborated with internal departments and external partners to foster community relations.
Promoted enhancements in administrative procedures and service delivery effectiveness.

Assisted dental professionals by providing clinical and administrative support within a dental practice to enhance patient care delivery.
Supported daily operations by preparing patients, assisting chairside, and coordinating appointments while managing administrative tasks.
Delivered compassionate service to patients while ensuring confidentiality and adhering to health and safety standards.

Oversaw bar operations, ensuring exceptional beverage preparation and customer engagement.
Directed gaming floor activities and assisted guests with gaming-related questions.
Monitored compliance with gaming regulations and club policies to maintain operational integrity.

Directed case management and practical support initiatives for individuals and families impacted by domestic violence and homelessness.
Executed detailed client assessments to identify risks and implement safety planning.
Facilitated clients' access to essential housing, financial support, health, legal, and community services.
Crafted and reviewed personalized support plans focusing on client aspirations and wellbeing.
Championed advocacy efforts, guiding clients through complex service systems.
Upheld meticulous case notes, client records, and reporting documentation standards.
Fostered trusting relationships with clients through trauma-informed practices and respect.
Managed crisis situations with professionalism, ensuring adherence to risk management protocols.
Engaged in collaboration with external agencies and multidisciplinary teams to optimize support.
Advanced client empowerment and pathways to achieve sustainable independence.