Summary
Overview
Work History
Education
Skills
Timeline
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Shirley Sands

Newcastle,NSW

Summary

Customer service and administrative professional with over five years of experienced providing high quality support in fast paced environments. Skilled in managing enquires, handling data entry, resolving issues efficiently, and maintaining strong client relationships.

Seeking a role that combines customer service and administrative responsibilities within a dynamic organisation that offered opportunities for growth and development.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Myer
09.2024 - Current
  • Provide friendly end efficient service while assisting customers across different departments.
  • Process sales, refunds and handle customer complaints using clear communications and problem solving.
  • Use point of sale and internal systems to manage transactions, update stock, and support daily operations.

Restaurant Supervisor

The Kingfish
08.2023 - 08.2024
  • Manage daily operations, including staff rosters, supply ordering, and service coordination.
  • Resolved customer concerns promptly while maintaining a height standard of service.
  • Trained and supported new team members to ensure consistent performance and team efficiency.

Restaurant Team Leader

Kickin Inn
04.2023 - 01.2024
  • Led daily operations alongside managements, ensuring smooth service and team performance.
  • Trained new staff, completed end of day reporting, and contributed to achieving weekly sales target.
  • Delivered hight quality customer service while supporting operational goals and team coordination.

Technical Support Representative

Vivint Home Security
04.2020 - 01.2023
  • Delivered remote support for smart home devices, guiding customers thought technical troubleshooting and system resets.
  • Handled customer enquires related to billing, account updates, and service requests with accuracy and attention to detail.
  • Managed multiple live chat interactions simultaneously, demonstrating strong multitasking, written communication, and time management skills in a fast paced virtual environment.

Education

Bachelor in Process Engineering - Engineering

EAFIT UNIVERSITY
Medellin, Colombia

Skills

  • Customer service and complaint resolution
  • Multitasking and time management
  • Data entry and record keeping
  • Problem solving under pressure

Timeline

Customer Service Representative

Myer
09.2024 - Current

Restaurant Supervisor

The Kingfish
08.2023 - 08.2024

Restaurant Team Leader

Kickin Inn
04.2023 - 01.2024

Technical Support Representative

Vivint Home Security
04.2020 - 01.2023

Bachelor in Process Engineering - Engineering

EAFIT UNIVERSITY

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Shirley Sands