Shirley Tiesi

Experienced administrative professional with expertise in the workers' compensation/insurance industry, with a proven track record of delivering exceptional customer service in fast-paced environments. Have gained valuable experience over 2 years in an administration role. With strong attention to detail and decision-making skills for effectively managing multiple tasks. Able to demonstrate self-motivating work ethic whether working independently or as part of a team. With a background in customer service spanning over 5 years further enhances ability to prioritize customer satisfaction. Eager to contribute expertise, further develop career goals and provide hard work and dedication to a new role within the industry.

• 2014, School Certificate / Rosa
• 2016, Higher School Certificate
• 2016, Statement of Attainment TAFE – Certificate II in Business & Certificate III in Live Productions and Services
• 2023, Certificate III in Business Administration TAFE

• Customer Service: Assisted in customer service on retail floor by responding to all customer enquiries, and providing support and guidance to the best of my abilities.
• Cash Management: Ensured accurate management of all cash sales. Have counted out all amounts of cash in front of customers to minimise conflict and ensure accurate reconciliation of daily sales.
• Problem Solving: Applied a logical approach to problem solving to minimise conflict and create positive outcomes. Commended for helping others understand reasons for proposed resolutions.
• Team Work: Able to work well in a team with others. As well as independently.
• Stock Control: Returned stock to floor and assisted in restocking of products as required. Supported visual merchandising standards while setting up new displays and rotating required stock.
• Sales Reconciliations: Assisted shift supervisor in reconciling sales transactions. Provided support through re-checks while helping to resolve discrepancies.
• Records Processing: Entered customer information into internal records management system. Updated existing customer records while creating new data files as directed.
• Enthusiastic and Positive: Always willing to improve work atmosphere and attitude by showing enthusiasm and determination for all tasks and responsibilities assigned.
• Adaptable and Flexible: Able to adapt to new and unfamiliar work environments and be flexible. Am a hard worker who is a fast learner and willing to learn.
• Team Player: Willing to work independently but love to work as part of a team and with others to achieve goals set out and learn how to work well with others.

AVAILABLE UPON REQUEST