Shirli Congoo
Summary
Dedicated leader with extensive experience at The Salvation Army, driving strategic initiatives to enhance cultural competence and reconciliation for First Nations peoples. Proven experience in operations management and collaborative team development, successfully implementing training programs that elevate staff capacity and community engagement. Committed to fostering strong relationships and optimising resource allocation.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager - First Nations Team
The Salvation Army
01.2012 - Current
- Oversee daily operations, ensuring alignment with organisational goals and mission.
- Lead national strategic planning initiatives to enhance cultural competence and advance reconciliation systemically, procedurally and in practice for better outcomes for First Nations peoples.
- Manage budget development and financial forecasting to optimise resource allocation.
- Direct staff recruitment, training, and performance management to build a high-performing team.
- Develop, source and implement cultural training programs and resources.
Senior Indigenous Engagement Officer
Qld Department of Child Safety
01.2004 - 12.2011
- Providing advice to staff on cultural protocols, practices, and perspectives to ensure culturally safe and appropriate service delivery.
- Working collaboratively with Indigenous communities, Elders, and other relevant stakeholders to foster strong relationships and ensure community participation.
- Sharing cultural knowledge and expertise to enhance the cultural competence and capacity of staff within the department.
Indigenous Liaision Officer
Legal Aid Queensland
01.2002 - 01.2004
- Assisting with client work – intake and assessment of clients,
liaison b/w solicitor and client, assisting with
communication, attending outreach clinics, attending
court list days - Engaging Community – making connections with
community members, Elders, clients and service providers;
attending local meetings - Community capacity building – building awareness of
LAQ services - Assisting with outreach events and CLE
Education
No Degree - Fdsa
Rest
Rew01-2028
Skills
- Collaborative team development
- Solution development
- Operations management
- Effective team contributor
- Collaborative team management
- Staff management
- Collaborative networking abilities
Certification
- 2010 - Certificate 4 in Community Services - Child Protection
- 2017 - Facilitator - Karrikan SEWB - Youth - Headspace (not practicing)
- 2018 - Facilitator - Suicide Prevention - Cores - (not practicing)
- 2024 - Coaching Short Course - Arrow Leadership
- 2024 - 5 Stones Cultural Leadership
Timeline
General Manager - First Nations Team
The Salvation Army
01.2012 - Current
Senior Indigenous Engagement Officer
Qld Department of Child Safety
01.2004 - 12.2011
Indigenous Liaision Officer
Legal Aid Queensland
01.2002 - 01.2004
No Degree - Fdsa
Rest
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