Shiromee Gasperson
Sydney,NSW
Summary
Experienced Change Lead with a strong foundation in clinical practice, boasting 6 years of inpatient and outpatient physiotherapy experience across varying NSW health districts. Skilled in providing leadership and guidance to project teams, ensuring the successful implementation of digital health programs and solutions. Offers expert clinical insight to inform the configuration of digital solutions and implementation strategies. Excels in translating business requirements into effective design solutions, collaborating with key internal and external stakeholders across NSW Health. Proficient in developing program documentation to monitor implementation risks and issues, while leading change management processes to drive continuous improvement. Adept at high-level data analysis to support strategic decision-making and achieve project outcomes. Committed to fostering a customer-focused work culture and delivering innovative solutions in alignment with organisational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Level 3 Change Management Lead, Engage Outpatients
Northern Sydney Local Health District
06.2023 - Current
- Inter-district consultancy for eMR applications, emphasizing organizational goals and enhancing patient care.
- Managed stakeholder relationships, ensuring client expectations were met, and privacy legislation was adhered to.
- Championed culture of adaptability throughout organization by promoting open communication, continuous learning, and flexibility in response to evolving business conditions.
- Implemented change and adoption strategies aligned with program goals, integrating activities into project plans.
- Coached senior leaders and front-line managers on change methodology, facilitating their role as change sponsors.
- Ensured timely responses to issues and risks, managing impacts on existing processes and supporting business needs.
- Evaluated change management frameworks, championing adaptability and promoting open communication.
- Developed metrics for tracking progress and led efforts to support critical technology, process, and culture changes.
- Designed comprehensive training programs, educated staff on organisational goals, and conducted impact assessments to mitigate risks.
- Streamlined operations, recommended improvements to business systems, and spearheaded organisational transformations.
- Mitigated project risks through proactive planning and cultivated positive relationships with internal and external stakeholders for timely supply of services.
Level 4 Full Time Osteoarthritis Chronic Care Coordinator Secondment
Royal North Shore Hospital
09.2022 - 06.2023
- 9 month secondment as level 4 outpatient program coordinator overseeing clinical OACCP services across Ryde and Royal North Shore areas, demonstrating high level contemporary musculoskeletal intervention skills, with direct focus on hip and knee osteoarthritis
- Exercising senior expertise and leadership skills by negotiating, communicating and managing multidisciplinary teams (MDT) consisting of occupational therapists, social workers, dieticians, orthotists, fellow physiotherapists and rheumatologists in outpatient settings
- Chairing weekly MDT meetings while working autonomously to prioritise workloads to balance competing clinical and non-clinical demands
- Conducting staff supervision sessions with concurrent and retrospective feedback through verbal and written medium, escalating staff evaluations and facilitating performance management procedures
- Facilitating and maintaining relationships with internal and external stakeholders to achieve optimal patient-centred care
- Monitoring program effectiveness with results reported at district-wide advisory meetings, identifying areas to enhance and developing strategies on how best to initiate change within current models of care
Level 1/2 Permanent Full Time Rotational Physiotherapist
Hornsby Ku-Ring Gai Hospital
03.2019 - 05.2023
- Independent Ward Management: Orthopaedic Ward & Day Surgery Management, Musculoskeletal Outpatients Rotation, Emergency Department, Emergency Department Short Stay Unit, Medical Assessment Unit, Paediatrics & Maternity, Acute Medical Wards, Intensive Care Unit & Surgical Wards, Acute Geriatrics, Dementia & Delirium, Acute Neurology, Respiratory, Coronary Care Unit, Cardiothoracics
- Promoted a culture of continuous learning among colleagues by sharing industry research findings and best-practice guidelines.
- Provided physical therapy services in both inpatient and outpatient settings.
- Other Skills/Experience: Management of all fracture clinics, Student Clinical Educator, Acute Team Journal Club Coordinator, Missed Treatment Coordinator, Physiotherapy Change Champion, Wellness at Work Committee Member, Lead Physiotherapist in the Frailty Initiative Scheme, Quality Improvement Project Completed, Weekend and On-call work, Relief work, Competencies completed: Suctioning, Manual Handling, Miami J Collar indication, application and removal.
Level 3 Full Time Orthopaedic and Fracture Clinic Senior Physiotherapist – Higher Grade Duties
Hornsby Ku-Ring Gai Hospital
07.2022 - 08.2022
- Involved managing inpatient clinical and non-clinical aspects of a 28-bedded orthopaedic ward presenting with emergency, elective and conservatively managed truncal, upper and lower limb impairments
- Providing education, inservices and training to graduate and new level 1/2 physiotherapists
- Coordination of 2 x 60+ patient upper and lower limb outpatient fracture clinics involving closely liaising with orthopaedic teams to determine best approaches to patient care involving thermoplastic splinting, plaster of paris and fibreglass casting
- Leadership in restricted-weight bearing pre-operative clinic to facilitate safe and efficient discharge home post planned surgical interventions
- Advocating for staffing and assistance during high caseloads
- Participation in development of district-wide educational orthopaedic resources.
Level 3 Full Time Osteoarthritis Chronic Care Program Coordinator Secondment
Hornsby Ku-Ring Gai Hospital
03.2021 - 02.2022
- Involved managing osteoarthritis-specific multidisciplinary team consisting of allied health and administrative staff
- Provided evidence-based care to conservatively and surgically managed osteoarthritic population in person, through telehealth or phone consults for patients presenting with both hip and knee arthritis
- Collaboration with team members to address underlying social issues and comorbidities, heavily influencing patient prognosis and quality of life
- Balancing administrative duties, OACCP representation at ACI meetings, auditing MDT service contact errors and mentoring physiotherapy students
- Application of CORE values to work independently and coordinate a team to provide optimal patient-centred care
- Experience in fostering internal and external stakeholder relationships
- Training staff and students with new technology systems such as HOPE and Enlighten, as well as being involved and liaising with offsite clinical operation team members during the system rollout.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement..
Physiotherapy Allocation Program
Concord Repatriation General Hospital
02.2018 - 02.2019
- Rotations: Acute/ICU, Orthopaedic, Rehabilitation, Geriatric Rehabilitation, Musculoskeletal Outpatients
- Weekend/On Call Work
- Working as the sole physiotherapist developed skills in: Clinical reasoning to prioritise referrals, Effective time management and communication, Recognising limitations in experience requiring consultation of senior physiotherapists when appropriate.
Education
Bachelor of Physiotherapy - Health Science
Australian Catholic University
North Sydney, NSW12.2017
Secondary Education -
Meriden Anglican School
Strathfield, NSW12.2013
Skills
- Clinical Expertise: Leveraging clinical knowledge and experience to inform the design and implementation of digital health solutions
- Project Work: Proficiency in leading and guiding end users to effectively implement digital health programs and solutions
- Data Analysis: Conduct high-level analysis and interpretation of data to support strategic advice and direction of implementation activities
- Stakeholder Management: Managing partnerships and effectively engaging and collaborating with internal and external stakeholders to achieve project outcomes
- Compliance Knowledge: Understanding of relevant policies, procedures, and guidelines
- Technical Aptitude: Understanding and proficiency in utilising available technologies to maximise efficiencies and effectiveness in digital health initiatives
Certification
Agency for Clinical Innovation: Accelerating Implementation Methodology - Change Management Course 2023
Employment Voluntary Experience
- 2015-01-01, 2018-12-31, Sports Trainer, Sydney Junior Rugby Union
- 2016-01-01, 2017-12-31, Sports Trainer, Lane Cove Rugby Club
- 2014-01-01, 2017-12-31, Accounts Payable and Receivable Officer, Study Group Australia
Additional Training Accreditation
- APA Member
- AHPRA Member
- Basic Life Support & CPR Training
- First Aid Training
- Anatomy Refresher Module at ACU
- Level 1 Sports Trainer Course, Sports Medicine Australia (SMA)
- Current Working with Children's Employment Check
- Current National Police Check
- Current unrestricted driver's licence and own car (evidence available on request)
Ahpra
PHY0002149455
References
- Christian Ing, Project Manager, Clinical Informatics Unit, Digital Health Services, Northern Sydney Local Health District and Central Coast Local Health District, 8797 7386, Christian.Ing@health.nsw.gov.au
- Katie Lee, Manager of the Physiotherapy Department, Hornsby Hospital, Sydney, 9763 3521, Katie.Lee@health.nsw.gov.au
- Gary Rolls, Manager of the Physiotherapy Department, Royal North Shore Hospital, Sydney, 9462 9747, Gary.Rolls@health.nsw.gov.au
Timeline
Level 3 Change Management Lead, Engage Outpatients
Northern Sydney Local Health District
06.2023 - Current
Level 4 Full Time Osteoarthritis Chronic Care Coordinator Secondment
Royal North Shore Hospital
09.2022 - 06.2023
Level 3 Full Time Orthopaedic and Fracture Clinic Senior Physiotherapist – Higher Grade Duties
Hornsby Ku-Ring Gai Hospital
07.2022 - 08.2022
Level 3 Full Time Osteoarthritis Chronic Care Program Coordinator Secondment
Hornsby Ku-Ring Gai Hospital
03.2021 - 02.2022
Level 1/2 Permanent Full Time Rotational Physiotherapist
Hornsby Ku-Ring Gai Hospital
03.2019 - 05.2023
Physiotherapy Allocation Program
Concord Repatriation General Hospital
02.2018 - 02.2019
Bachelor of Physiotherapy - Health Science
Australian Catholic University
Secondary Education -
Meriden Anglican School
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