Shirusha Joshi
Kirrawee,NSW
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in drink preparation. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organised mentality.
Overview
6
6
years of professional experience
Work History
Cafe Barista
Mama's Cuccina
09.2023 - Current
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Food and Beverage Attendant
Pullman Hotel
10.2021 - 05.2024
- Greeted and seated guests to provide friendly and welcoming experience.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
Customer Service Cashier
Ambey's Big Apple
03.2020 - 08.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Crew Member
McDonald's General Holmes Drive
11.2018 - 01.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Australian Technology And Innovative College
Redfern, NSW09.2021
Skills
- Team Player
- Beverage Preparation
- Customer Service
- Point of Sale Knowledge
- Multitasking
- RSA certified
Timeline
Cafe Barista
Mama's Cuccina
09.2023 - Current
Food and Beverage Attendant
Pullman Hotel
10.2021 - 05.2024
Customer Service Cashier
Ambey's Big Apple
03.2020 - 08.2021
Crew Member
McDonald's General Holmes Drive
11.2018 - 01.2020
High School Diploma -
Australian Technology And Innovative College
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