Shisheer Manohar
Point Cook,Australia
Summary
Strategic public transport leader with 25+ years combining luxury hospitality across six countries with large-scale ground transport operations across Australia. Managed Melbourne’s largest airport bus service (Kinetic/SkyBus) and a $60M rail-replacement contract for Metro Trains (Donric Group), delivering seamless multi-modal integration, 98 % KPI compliance and zero passenger-facing breaches. Previously spent over 15 years in Middle East, USA and UK leading and pre-opening luxury hospitality operations. Proven expertise in bus operations, government liaison (DoT equivalent), car-park strategy, fleet governance, and major-event transport (Australian Open, F1 GP).
Overview
24
24
years of professional experience
Work History
Commercial Manager
Donric Group
Melbourne, Australia
01.2025 - Current
- In my role as Commercial Manager, I oversee all major commercial functions including business development, contract management, and strategic partnerships across the Donric Group. I drive commercial performance through market expansion, tender leadership, financial forecasting, and targeted growth initiatives. I also collaborate with HR, Finance and operational teams to deliver cultural transformation and ensure safe, efficient, customer-focused operations.
- Previously, I managed a $60M flagship account with Metro Trains Melbourne, achieving 98% KPI compliance across availability, response times, and GPS tracking across 800+ planned and emergency disruptions.
- Delivered $100K+ in cost savings in Q1 through resource optimisation, while meeting complex service demands requiring up to 175 buses under tight deadlines.
- Strengthened the Metro partnership by leading monthly performance reviews, compliance reporting, and strategic discussions, ensuring alignment with client objectives.
- Key Responsibilities
- Owned the Metro Trains Melbourne relationship, overseeing rail replacement operations valued at $60M annually across 32 subcontracted operators.
- Reviewed performance metrics with subcontractors and Metro stakeholders, driving accountability through regular meetings, reports, and action plans.
- Provided data-driven insights using analytics tools (Swiftly system, GPS) to identify improvements, exceed SLAs, and enhance service outcomes.
- Collaborated with senior leadership at Metro and government agencies, ensuring seamless service delivery and reinforcing client trust in a high-stakes, regulated environment.
Enterprise Account Manager
EROAD
Melbourne, Australia
06.2023 - 01.2025
- Delivered a national telematics program for Woolworths, strengthening the partnership and achieving 120% revenue growth through expanded account engagement.
- Secured a $0.5M renewal with a key enterprise client, boosting ARPU by 10% via tailored mobility and technology solutions.
- Expanded government portfolio by developing new business opportunities with a Victorian government agency, building senior-level relationships and strategic partnerships.
- Key Responsibilities
- Owned flagship accounts including Woolworths and Bunnings, driving renewals, growth, and customer satisfaction.
- Led enterprise program rollouts to embed technology solutions, ensuring business value, client retention, and trust.
- Applied data-driven insights to identify growth opportunities, improve client outcomes, and reinforce strategic relationships.
Service Delivery Manager
SkyBus/ Kinetic
Melbourne, Australia
06.2018 - 04.2023
- Achieved zero compliance breaches on Victorian Government’s OCA project through a health and safety-focused approach and operational excellence.
- Reduced incident response times by leading the Operations Control Centre, enhancing 24/7 network performance for Australia’s largest bus operator.
- Consistently exceeded operational KPIs, driving customer-centric service across Melbourne and Avalon Airports.
- Kinetic is Australia’s largest bus operator
- Key Responsibilities
- Directed bus operations for Melbourne Airport, Avalon Airport, and Long-Term Car Park, managing 170 staff and engaging stakeholders to ensure compliance.
- Led Operations Control Centre, optimizing fleet utilization and ensuring seamless network performance.
- Collaborated with airports, government authorities, and stakeholders to deliver high-quality passenger services and meet regulatory standards.
Food and Beverage Manager
David Jones
Sydney, Australia
01.2017 - 01.2018
- Opened the largest food hall for David Jones in Australia in Sydney at the flagship Bondi Junction store. Increased revenues by 20% YoY through process improvements and collaboration with celebrity chef Neil Perry.
Director of Food and Beverage
Shangri-La Hotels
Doha/Cairns
01.2013 - 01.2015
- Led 200+ staff, boosting outlet profitability by 15% via budget optimization.
EAM i/c of Food and Beverage
The Leela Gurgaon
Gurgaon, India
01.2012 - 01.2013
- Generated $16M revenue and $8.5M profit, earning the 2012 World Luxury Hotel Award.
Director of Food and Beverage
The Westin Hyderabad
Hyderabad, India
01.2010 - 01.2012
- Drove $12M revenue and $6M profit, enhancing guest satisfaction by 20%.
Assistant Food and Beverage Manager
Le Meridien Al Aqah
United Arab Emirates
01.2007 - 01.2010
- Boosted revenue by 10% and reduced costs by 12% through innovative strategies.
F&B Leadership Roles
Fairmont Hotels
UAE, UK, USA
12.2001 - 12.2007
- Improved service metrics by 15% through training and pre-opening operations.
Education
Graduate Certificate - Business Administration
Melbourne Business School
AustraliaBachelor of Science - Catering and Hotel Administration
Alagappa University
IndiaDiploma - Hotel Management and Catering Technology
NCHMCT
IndiaBus Safety Management Program - undefined
Monash University
AustraliaSkills
- Premium public transport experience
- Public Transport Integration & Stakeholder Management
- Bus Fleet Governance
- Major Event Transport Planning
- Government & Ministry Liaison
- Passenger Experience Design
- Contract & Commercial Management
- Safety & Compliance Leadership
- Global luxury Hospitality & Transport experience
Timeline
Commercial Manager
Donric Group
01.2025 - Current
Enterprise Account Manager
EROAD
06.2023 - 01.2025
Service Delivery Manager
SkyBus/ Kinetic
06.2018 - 04.2023
Food and Beverage Manager
David Jones
01.2017 - 01.2018
Director of Food and Beverage
Shangri-La Hotels
01.2013 - 01.2015
EAM i/c of Food and Beverage
The Leela Gurgaon
01.2012 - 01.2013
Director of Food and Beverage
The Westin Hyderabad
01.2010 - 01.2012
Assistant Food and Beverage Manager
Le Meridien Al Aqah
01.2007 - 01.2010
F&B Leadership Roles
Fairmont Hotels
12.2001 - 12.2007
Bachelor of Science - Catering and Hotel Administration
Alagappa University
Diploma - Hotel Management and Catering Technology
NCHMCT
Bus Safety Management Program - undefined
Monash University
Graduate Certificate - Business Administration
Melbourne Business School