Shishir Bhattarai
Rockdale,State
Summary
Resolute and purposeful professional with a strong background in technology and leadership experience in the fast-food industry. Proven ability to manage teams, improve operational efficiency, and deliver excellent customer service. Seeking opportunities to leverage my skills in a challenging and growth-oriented environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald’s Australia
08.2024 - Current
- Manage departmental operations, ensuring ambitious standards of efficiency and productivity
- Lead and mentor a team to deliver excellent customer service and meet company targets
- Analyze sales and inventory data to improve profitability and reduce wastage
Shift Manager
McDonald’s Australia
05.2022 - 08.2024
- Oversaw daily operations and maintained smooth workflow during shifts
- Managed staff schedules and ensured compliance with safety and quality standards
- Resolved customer complaints promptly, achieving high satisfaction levels
Crew Trainer
McDonald’s Australia
03.2021 - 05.2022
- Trained new team members on operational procedures and company policies
- Assisted in maintaining a positive and productive work environment
- Monitored staff performance and provided constructive feedback
Crew Member
McDonald’s Australia
04.2019 - 03.2021
- Delivered exceptional customer service and maintained a clean and organized work environment
- Adhered to food safety and quality standards to ensure customer satisfaction
Education
Bachelor of Business Information Systems -
Australian Institute of Higher Education (AIHE)
07.2022
Bachelor of Technology -
Federation University / Melbourne Institute of Technology (MIT)
03.2020
Skills
- Leadership and Team Management
- Inventory Management and Cost Control
- Customer Service Excellence
- Training and Development
- Conflict Resolution
- Data Analysis and Decision-Making
- Quality assurance
Certification
- McDonald’s Leadership Development Program
- Food Safety Supervisor Certification
- First Aid and Workplace Health & Safety
- Fire Training
- Developing the leader in me
Accomplishments
- Successfully reduced inventory waste by through improved monitoring and staff training
- Consistently achieved high customer satisfaction ratings during leadership tenure.
- Played a key role in increasing team productivity and achieving sales targets.
Languages
English
Full Professional
Nepali
Native/ Bilingual
References
Available upon request.
Timeline
Department Manager
McDonald’s Australia
08.2024 - Current
Shift Manager
McDonald’s Australia
05.2022 - 08.2024
Crew Trainer
McDonald’s Australia
03.2021 - 05.2022
Crew Member
McDonald’s Australia
04.2019 - 03.2021
Bachelor of Business Information Systems -
Australian Institute of Higher Education (AIHE)
Bachelor of Technology -
Federation University / Melbourne Institute of Technology (MIT)
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