Shishir Dhakal
Belmont,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ITONICS
05.2022 - 01.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Support Specialist
Upwork.com
01.2020 - 02.2022
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Tested new software and hardware before deployment.
- Maintained and managed customer files and databases.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Information Management -
Tribhuvan University
Kathmandu2021
Skills
- Microsoft Excel
- Payment Processing
- Product Education
- Microsoft Office Suite
- CRM Software
- Pressure Handling
- Fluent in English
- Friendly, Positive Attitude
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Service Representative
ITONICS
05.2022 - 01.2024
Customer Support Specialist
Upwork.com
01.2020 - 02.2022
Bachelor of Information Management -
Tribhuvan University
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