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Dynamic Customer Care Specialist with a proven track record at Commonwealth Bank, excelling in customer satisfaction and retention. Leveraging strong analytical skills and quality assurance expertise, I effectively resolved inquiries, reducing complaints and enhancing service delivery. Committed to optimizing customer experiences through tailored solutions and effective communication.
Successful Customer support with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Personable Customer care specialist offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Dynamic data professional with experience at Commonwealth Bank, skilled in data processing and database design. Proven ability to create efficient data pipelines and ensure compliance with privacy regulations. Strong problem-solving and multitasking skills, adept at transforming unstructured data into actionable insights for informed decision-making.

Knowledgeable and well versed banker and leader with a proven track record in managing branch operations, credit and driving team performance. Demonstrates good leadership, communication and problem-solving skills, while having an excellent rapport with all team members.

Accomplished professional with expertise in compliance management and customer service, honed at Commonwealth Bank. Proven track record in enhancing client relationships and driving revenue growth. Skilled in data analytics and teamwork, consistently achieving targets and improving operational efficiency. Recognized for strategic initiatives that increased customer satisfaction by overhauling service protocols.

Dynamic Chiller Operator with proven expertise at Primo Foods, excelling in equipment troubleshooting and energy management. Recognized for enhancing operational efficiency and ensuring compliance with safety standards. Strong problem-solving abilities and excellent communication skills drive team success and guest satisfaction in fast-paced environments.
Results-driven professional specializing in chiller system operations and maintenance. Background includes maintaining equipment reliability and optimizing performance to meet operational standards. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in troubleshooting and proficient in preventive maintenance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Passionate and dedicated educator with extensive experience teaching children and teenagers in international and language-learning environments. Known for creating welcoming, engaging classrooms where students feel motivated, confident, and excited to learn. Enjoys designing student-centred lessons that spark curiosity, encourage active participation, and make learning meaningful and fun. Strong background in inclusive teaching practices, assessment, and inquiry-based approaches, including experience supporting the IB Primary Years Programme (PYP). Values collaboration, positive relationships, and open communication with students, colleagues, and parents to ensure every learner is supported and able to thrive.

Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience.

Recent graduate with knowledge in customer service, administration and lived experiences in mental health, drug and alcohol rehabilitation and parenting. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Healthcare Fraud & Claims Analyst with 5+ years of experience across insurance, pharmacy, and patient support environments. Proven ability to analyze healthcare claims, identify irregular billing patterns, support fraud, waste, and abuse (FWA) investigations, and ensure regulatory compliance (HIPAA). Experienced in high-volume claims review, escalations, and cross-functional collaboration within payer and PBM systems. Seeking higher-level fraud, compliance, or SIU roles.

Dynamic Fraud Analyst with extensive experience at Capgemini, excelling in dispute resolution and chargeback management. Proven track record in utilizing advanced transaction monitoring tools to detect fraud patterns, while fostering a collaborative team environment. Skilled in banking operations and customer service, ensuring high-quality outcomes in complex financial investigations.

Shishir Sapkota

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Fraud Analyst

Inventory Team

Restaurant and Account Manager

Education

Bachelor's - Business Accounting

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Fraud Analyst

Inventory Team

Restaurant and Account Manager

Bachelor's - Business Accounting

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