Shishir Sapkota
Brisbane,QLD
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Fraud Analyst
Commonwealth Bank
Brisbane
10.2022 - Current
- Assisted customers by answering banking questions and recommending solutions
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Perform the detection analyst over scam/fraud related events and ensure sound decisions are made whilst following the standard operating procedure
- Manage a high volume of customer calls and scam alerts
Inventory Team
Woolworth
Hobart
12.2020 - 10.2022
- Corrected price tags and signs to match current prices
- Coordinated inventory, stocking, and ordering
- Received new inventory, replenished supplies and optimized displays
- Restocked shelves with products, purchased new inventory and controlled loss
- Performed scheduled inventory counts and supply audits
- Trained newly hired employees on appropriate methods for performing audits and cycle counts
Restaurant and Account Manager
The Chook
North Kellyville, Sydney
01.2018 - 12.2020
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Updated computer systems with new pricing and daily food specials
- Managed daily operations and processes for reservations, budgeting and forecasting
Education
Bachelor's - Business Accounting
Kings Own Institute
Sydney03.2020
Skills
- Customer Service
- Inventory Management
- Account Manager
- Fraud prevention
- Fraud and anomaly analysis
- AML compliance
Initial
S
Timeline
Fraud Analyst
Commonwealth Bank
10.2022 - Current
Inventory Team
Woolworth
12.2020 - 10.2022
Restaurant and Account Manager
The Chook
01.2018 - 12.2020
Bachelor's - Business Accounting
Kings Own Institute