Shishir Tamang Moktan

· Effectively answer phone calls, handle incoming inquiries, and respond to Teacher and students upon requests.

· Upgrading Windows, performing Pre-imaging and post imaging on computer.

· Support for Office 365 tasks such as adding new users, issuing licenses and permissions, converting a mailbox to a shared mailbox, delegation, and password reset via the admin portal.

· Manage occasionally demanding and stressed client users.

· Deploy and recover laptop and desktop images.

· Using Azure and Microsoft Active Directory, provide end-user support by assigning group policies to appropriate organizational units and adding users as needed.

· Basic router settings and network issues up to L1 and L2.

· Monitoring and maintaining daily backups via Veeam Backup.

· Restore accidentally deleted emails from Mimecast.

· Enroll Android, Apple, and Windows devices using Microsoft Endpoint Manager.

· Work on VoIP technologies such as 8x8 and Grand stream.

Troubleshoot the issues related to local printers and scanners such as driver failure, scan

IT Help Desk Support Glad Group

JAN 2022-JULY 2022

· Technical support to Clients via phone email, field visits or through the ticketing system.

· Resolve any issue related to Infrastructure, both internally hosted and cloud based, which includes email, printer, VPN, workstations, Servers, and other peripherals.

· Troubleshooting Network issues ranging from LAN, DNS, VPN AND WAN by using Troubleshooting tools such as Microsoft Network Monitor.

· Troubleshooting any issue related to Microsoft 365 Applications such as outlook, OneDrive and Exchange Online.

· Work on VOIP technology such as 3CX and Grand Stream.

· Enrol Android, Apple and Windows devices using Intune.