Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Reference
Generic
Shital PANDEY

Shital PANDEY

Student
Parramatta,NSW

Summary

Hardworking and Proactive Personal Care Assistant with skill for building client rapport through tact and compassionate communication. Committed to addressing client needs and building foundation of habits to increase comfort and independence. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Caring and compassionate with proven history of positive client feedback.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
2
2
Certificates

Work History

Personal Care Assistant

St. Joseph Aged Care CHCS
Hunter's Hill, NSW
10.2022 - Current
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Remained alert to problems or health issues of clients and competently responded
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted patients with self-administered medications.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Intern

Montana Nursing Home
Mosman, NSW
08.2022 - 09.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vitals, behaviors, and medications in client medical records.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Customer Service Representative

KFC
Bankstown, NSW
08.2022 - 10.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Masters of Social Work - Master of Social Work

Australian College of Applied Professions
Sydney, NSW
2022.06 - Current

Graduate Certificate of Human Services - Human Services

Australian College of Applied Professions
Sydney CBD, TownHall
05.2022 - 12.2024

Bachelor of Arts - Humanities and Social Science

Tribhuvan University
Nepal
06.2017 - 2020.08

Skills

Compassionate Care

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Software

Microsoft Word

Microsoft Excel

Google Docs/Slides

Certification

CHC43015 Certificate IV in Ageing Support

Timeline

Personal Care Assistant

St. Joseph Aged Care CHCS
10.2022 - Current

Intern

Montana Nursing Home
08.2022 - 09.2022

Customer Service Representative

KFC
08.2022 - 10.2024

CHC43015 Certificate IV in Ageing Support

06-2022

Graduate Certificate of Human Services - Human Services

Australian College of Applied Professions
05.2022 - 12.2024

Connecting Classroom- An Introduction to core skills for teachers (British Council)

06-2017

Bachelor of Arts - Humanities and Social Science

Tribhuvan University
06.2017 - 2020.08

Masters of Social Work - Master of Social Work

Australian College of Applied Professions
2022.06 - Current

Reference

Anamika PANDEY

Registered Nurse, Australian Unity

0452426744


Andy Cai

Care Manager, St.Joseph Aged Care

0403210482

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