Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Shital Shah

Karrinyup, WA,WA

Summary

My Passion is to provide exceptional customer service with quality obtained from years of hands-on experience in the travel industry of which 10years in corporate travel.

Detail oriented, Self motivated with over 20years of industry expertise.

Organized and dependable successful at managing multiple priorities with a positive attitude and with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

TRAVEL CONSULTANT

CWT
07.2021 - Current
  • End-to-end itinerary and land arrangement
  • Ensure reservations are built according to client standards and preferences
  • Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveller experience
  • Handle wide range of simple and complex bookings, multi-destinations, ticket exchanges and complex fares
  • Make changes or solve any issues that might occur during or before travel.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Completed accurate reservations for business travellers at point of sale.
  • Maintained and updated corporate traveller profiles with current information.

ARCHIVING OFFICER AND ADMINISTRATOR

RESONANCE HEALTH
11.2020 - 06.2021
  • Digital patient analysis archiving (FerriScan Analysis Tracking System)
  • Clinical trial reconciliations and records QA
  • Staff-client communications
  • Internal travel coordination
  • Bookings management.

TRAVEL MANAGER

CORPORATE TRAVELLER
02.2019 - 10.2020
  • End-to-end itinerary and land arrangement
  • Client portfolio management
  • Supplier bookings and schedule liaison
  • Accounts reconciliation, expenditure and statement report, tracking
  • Stakeholder compliance and policy
  • Sales lead generation and corporate networking.

OWNER

TRAVEL COUNSELLORS
08.2014 - 01.2019
  • Personal client portfolio management in excess of 100+
  • Sales and consulting for corporate and retail travel packaging
  • Client documenting and data basing for administration and sales purposes
  • Full daily administrative task handling and small business accounting
  • Account management, sales performance metrics, revenue growth management
  • Product sales and promotion, agency marketing and conferencing.

ACCOUNT MANAGER

AMERICAN AIRLINES
11.1995 - 08.2000
  • Account management, sales performance metrics, revenue growth management.
  • Product sales and promotion, agency marketing and conferencing Leisure Sales Representative (1998-1999)
  • Small portfolio management and support Contract/fare negotiation and closing
  • Group Sales Agent (1996-1998)
  • Conference and leisure travel agency management Reservations Agent Europe (1995-1996)

Education

Diploma in Leadership And Management -

Flight Centre Management Program
Perth, WA

Diploma in Travel And Tourism -

Bournemouth And Poole College of Further Education
Bournemouth UK

Diploma in BSL And Deaf Awareness CACDP1 -

City Lit College of London
London UK

Mathematics, English, French And Physics

St Andrew School
London UK

Skills

  • Client Negotiations and Exceptional Customer Service(VIP)
  • Mentoring and Training New Employees
  • Team Collaboration
  • Ability to work under pressure
  • Service adaptability and Flexibility
  • Strong communication skills
  • Excellent Time Management
  • Travel Industry expertise
  • Attention to detail
  • Problem-solving abilities
  • GDS Knowledge

Hobbies and Interests

Travelling (Belgium, France, Spain, Portugual, UK, Ireland, USA, Mexico, Caribbean Islands, Morocco, East-Africa, Thailand, India, UAE)

Sports -Tennis, Cycling, Swimming

References

UPON REQUEST

Timeline

TRAVEL CONSULTANT

CWT
07.2021 - Current

ARCHIVING OFFICER AND ADMINISTRATOR

RESONANCE HEALTH
11.2020 - 06.2021

TRAVEL MANAGER

CORPORATE TRAVELLER
02.2019 - 10.2020

OWNER

TRAVEL COUNSELLORS
08.2014 - 01.2019

ACCOUNT MANAGER

AMERICAN AIRLINES
11.1995 - 08.2000

Diploma in Leadership And Management -

Flight Centre Management Program

Diploma in Travel And Tourism -

Bournemouth And Poole College of Further Education

Diploma in BSL And Deaf Awareness CACDP1 -

City Lit College of London

Mathematics, English, French And Physics

St Andrew School

Similar Profiles

CREATE PROFILE
Shital Shah