Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shitesh Jha

Toongabbie,NSW

Summary

Experienced customer service representative seeking a support position with an expanding company. Possesses a bachelor's degree in Commerce and has over 9 years of experience in customer service roles. Highly skilled communicator who meets deadlines and ensures customer satisfaction.

Familiar with the processes of customer needs assessment, quality standards for services, and customer retention.

Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Overview

13
13
years of professional experience

Work History

Machine Operator

Bega Cheese
09.2022 - Current
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.

Intake Operator

GWF
07.2019 - 09.2022
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.

Sale Manager

HDFC Bank
03.2015 - 07.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Organized promotional events and interacted with community to increase sales volume.

Branch Manager

AU Finance
01.2013 - 02.2015
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.

Branch Manager

Mahindra Finance
06.2010 - 01.2013
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Education

Sr Secondery -

Kamal Madle
New Delhi India

Bcom - Commerce

BJVM
VV Nagar
03.2003

Skills

Skills

Sale Know how Strong interpersonal skills Inbound and outbound call handling MS Window Proficient Customer service excellence Conflict resolution and friendly Team Work Fast learner

Timeline

Machine Operator

Bega Cheese
09.2022 - Current

Intake Operator

GWF
07.2019 - 09.2022

Sale Manager

HDFC Bank
03.2015 - 07.2018

Branch Manager

AU Finance
01.2013 - 02.2015

Branch Manager

Mahindra Finance
06.2010 - 01.2013

Sr Secondery -

Kamal Madle

Bcom - Commerce

BJVM

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