Jason Badhan
Gold Coast,QLD
Summary
Organized Operations Leader with over 5 years of Multi-Site Operations experience. Expert in management training with extensive knowledge of leadership building and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.
Overview
9
9
years of professional experience
Work History
Business Manager
Officeworks
11.2023 - Current
- Enhanced store experience by implementing effective merchandising, product display strategies and team development.
- Increased customer satisfaction levels by addressing concerns promptly and implementing feedback-driven improvements. NPS score growth by over 15 points.
- Boosted employee morale and retention by fostering positive work environment and recognizing outstanding performance. 100% engagement in internal surveys.
- Reduced overhead costs through diligent monitoring of expenses. Up 3% on EBIT vs budget.
Culinary & Operations Coach
Guzman Y Gomez
02.2022 - 10.2023
- Provided coaching and mentoring to employees. Lowest turnover rates in state across southern patch resulting in 89% retention over 12 months.
- Trained and mentored new personnel hired to fulfill various roles. Over 50 new employees for new & existing stores within a 3 month period.
- Established and maintained quality control standards. All venues receiving highest food grading as per local councils.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Analyzed and reported on key performance metrics to senior management. All direct reports hitting bonus 3/4 Quarters last FY.
- Increased profit by streamlining operations. 10% EBITDA increase vs last FY.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Area Manager of Operations
BurgerFuel
03.2018 - 12.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. 12% sales growth year on year, 3% profit growth year on year.
- Collaborated with cross-functional teams to align operations with corporate & franchise objectives. Highest brand audit score average across sites consistently.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
Bar Manager
Parlour Group
03.2017 - 02.2018
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Improved customer service rankings by resolving issues quickly and accurately. Increased google review ratings from 3.7 to 4.3 over 12 months.
Duty Manager
Merivale
04.2016 - 03.2017
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Duty Manager
The Longroom
02.2015 - 04.2016
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Developed and implemented useful strategies to increase sales and customer satisfaction. Premium spirit sales increased by 30%.
Education
Certificate IV - Business Leadership & Management
TAFE NSW
Sydney, NSW11.2016
Bachelor Of Commerce - Business Management
Auckland University of Technology
Auckland, NZ10.2014
Skills
- Social Perceptiveness
- Friendly, Positive Attitude
- Microsoft Office
- Organization and Time Management
- Dependable and Responsible
- Teamwork and Collaboration
- Project Planning
- Interpersonal Communication
- Leadership Training
- Human Resources
Accomplishments
Awarded Support Manager of the Year at Burgerfuel for 2 consecutive years (2020 & 2021).
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Business Manager
Officeworks
11.2023 - Current
Culinary & Operations Coach
Guzman Y Gomez
02.2022 - 10.2023
Area Manager of Operations
BurgerFuel
03.2018 - 12.2021
Bar Manager
Parlour Group
03.2017 - 02.2018
Duty Manager
Merivale
04.2016 - 03.2017
Duty Manager
The Longroom
02.2015 - 04.2016
Certificate IV - Business Leadership & Management
TAFE NSW
Bachelor Of Commerce - Business Management
Auckland University of Technology
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