Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiva Bhandari

Homebush,NSW

Summary

TECHNICAL SUPPORT SPECIALIST Technical Support Remote Desktop Support Troubleshooting Skilled and adaptable IT Support Specialist with experience in assisting users with diverse computer system, computer hardware, mobile device and peripheral equipment problems. Familiar with the security standards and usability optimization. Effectively operated autonomously to troubleshoot and fix concerns. Equipped with excellent Customer Service and Communication. Possess impeccable IT Support and Troubleshooting expertise along with hardware and software configuration, system setup and deployment. Currently seeking for a career opportunity in IT Support Specialist or IT Service Desk to expand knowledge, skills and learnings for future development.

Overview

6
6
years of professional experience

Work History

IT Support Specialist

TRAININGS
Sydney
01.2023 - Current
  • In-Training
  • Handling customer technical support and analytical support cases through phone, email or visiting onsite
  • Answering more than 30 phone calls per day related to technical issues
  • Monitoring and maintaining hardware, software, and system performance matrix
  • Working with Active Directory, Microsoft Exchange, MS Server, Office365, switches, routers and different IT products
  • Assisting with technical issues like network failures, connection problems and data access
  • Creating IT tickets via ticket-tracking software and monitoring progress of individual task pathways
  • Setting up accounts for new staffs and ensuring how to login
  • Providing technical support to all employees, to clients and to end users and finding solutions
  • Participating in IT projects and documentation
  • Remotely troubleshooting the technical and network issues using remote connection tools
  • Installing and configuring hardware and software components to ensure usability
  • Ensuring electrical safety standards are met
  • Repairing and replacing damaged hardware and different infrastructures
  • Conducting daily backup
  • Reporting to IT Service Delivery Manager

Line Cook

The Butchers Block Barangaroo
Sydney
03.2019 - Current
  • Ensuring the preparation station and the kitchen are set up and stocked
  • Making sure food preparation and storage areas meet health and safety standard
  • Reporting to the executive chef and following instructions
  • Adhered to the health and cleanliness standard of the restaurant
  • Managing work prep according to the priorities
  • Making sure food items are cooked in timely manners and served it to the customers.

Line Cook

Hard Rock Cafe
Sydney
04.2018 - 02.2019
  • Answered, reported and followed executive or sous chef’s instruction
  • Ensured that food comes out simultaneously, in high quality and in a timely order
  • Maintained a positive and professional approach with coworkers and customers
  • Cooked menu items in cooperation with the rest of the kitchen staff
  • Complied with nutrition and sanitation regulations and safety standards
  • Completing the required task unsupervised

Education

Bachelor of Information Technology -

Kent University
Sydney
Jul 2022

Diploma of Software Development -

Canterbury Business College
Sydney
Apr 2020

Certification IV in Programming -

Canterbury Business College
Sydney
Apr 2019

Skills

  • Technology competencies:
  • Operating Systems: Windows 10,11, Windows Server 2016, 2019, Mac OS X, Mobile, Android, Linux
  • Hardware and Network: Installation, Configuration, Assembly, Maintenance, up gradation
  • Cloud Technologies: Active directory/MFA, MS Azure, MS SharePoint, MS Teams, Amazon Web Services (AWS)
  • Backup Technologies: Windows Backup, Office365 Backup
  • Applications: MS Office365 Desktop Apps, Microsoft Office, MS Excel, SharePoint, Creative Cloud, Wireshark, Ticketing system, Zoom, VPN, Remote Desktop Support, Team Viewer
  • Networking: TCP/IP, DHCP, DNS, Router, Switches, IP address
  • Languages: HTML, CSS, JAVA
  • CORE COMPETENCIES
  • Great Interpersonal Abilities Demonstrated Communication Skills (verbal and written) Interpersonal Skills Self-Driven Versatile Tech-Savvy Collaborative Customer Service
  • Team Leader/Player Excellent Customer Service Time Management Troubleshooting Positive Attitude
  • LANGUAGE
  • English: Native Proficiency

Timeline

IT Support Specialist

TRAININGS
01.2023 - Current

Line Cook

The Butchers Block Barangaroo
03.2019 - Current

Line Cook

Hard Rock Cafe
04.2018 - 02.2019

Bachelor of Information Technology -

Kent University

Diploma of Software Development -

Canterbury Business College

Certification IV in Programming -

Canterbury Business College

Similar Profiles

CREATE PROFILE
Shiva Bhandari