Summary
Overview
Work History
Education
Skills
Projects
References
Timeline
Generic

Shiva Madasani

Tarneit,VIC

Summary

Analytical, Organized and Detail- Oriented Senior Business Analyst with over 12 years of experience with strong Requirement Elicitation Techniques, Defining and Mapping Processes, Stakeholder Management, Change Management and optimizing business processes in larger Product and Service companies within Banking, Technology, Property, HR, Telecom E-commerce and Retail Industries.

Overview

17
17
years of professional experience

Work History

Business Technology Analyst

HCLTech Australia
Melbourne, VIC
03.2022 - Current
  • Led cross-functional teams, enhancing project efficiency & stakeholder collaboration at a Major Bank in transitioning from one Product to another.
  • Experience in collaborating with stakeholders to identify, and document business requirements.
  • Experience using the JIRA tool to define user stories, epics and deliverables.
  • Experience collaborating with the QA team to develop and validate business requirements against the test cases.
  • Experience using the Confluence to document requirements, test scenarios and maintain requirement traceability.
  • Experience creating Dashboards and Kanban Boards and assisted Program and Project managers by providing insights into the various tasks assigned within the teams.
  • Facilitated over 40 workshops to define and refine project scopes in delivering on complex commitments, managing deadlines with minimal supervision.

Customer Service Specialist

Fujitsu Australia
Melbourne, VIC
12.2018 - 03.2022
  • Experience engaging and collaborating with stakeholders to understand the requirements and deliver high-quality solutions.
  • Provided technical support for troubleshooting software applications used by customers.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.

Business Analyst

Realpage India Pvt Ltd
08.2016 - 08.2018
  • Led a team of 15 individuals to successfully deliver major enhancements, meeting all requirements within the specified timeframe.
  • Analyzed complex scenarios and participated in User Acceptance Testing (UAT), while managing projects within the agile development lifecycle
  • Experience streamlining project management and maintaining effective communication and collaboration across cross-functional teams.
  • Major role in process improvement and implementing change management process across the project life cycle.
  • Experience managing the change and business process activities from planning through to execution of projects on time within the agile development across Software Development Lifecycle.
  • Assisted team members in completing the tasks within the time by facilitating collaboration in daily stand-ups, retrospectives, sprint planning sessions and removing impediments.

Business Analyst

NGAHR India Pvt Ltd
09.2014 - 08.2016
  • Led a team of 8 individuals to successfully deliver the projects within the timeframe.
  • Experience analyzing complex scenarios and participating in User Acceptance Testing (UAT), while managing projects within the agile development lifecycle.
  • Experience getting sign-offs from Stakeholders and Product Owners by doing UAT sessions and actively participating in post-deployment verifications.
  • Experience validating project requirements and creating process workflow diagrams using standards such as BPMN and VISIO to define current and future state processes.

Business Analyst

Tarantula India Pvt Ltd
05.2011 - 09.2014
  • Experience working with Clients onsite achieving the best results by co-ordination with offshore team.
  • Developed process documentation, including workflows, standard operating procedures, and training materials.
  • Performed requirement traceability of requirements artifacts and provided regular reports to the stakeholders on the project status.
  • Collaborated with the project manager and stakeholders in product backlog grooming sessions, and played an important role in prioritizing the work.
  • Coordinated user acceptance testing and obtained signoff from the business as and when required.
  • Experience in documenting requirements using Use Cases and User Stories

Business Analyst

Sumudra Technologies Pvt Ltd
01.2007 - 05.2011
  • Experience working with the UI team to define the prototypes according to the client's specifications.
  • Collaborated with various business stakeholders to capture the requirements.
  • Demonstrated presentations on the prototypes and assisted the team to develop and complete the requirements.

Education

Master of Science - Information Technology

Osmania University
Hyderabad, India
04-2005

Bachelor of Science - Information Technology

Acharya Nagarjuna University
Andhra Pradesh, India
03-2002

Skills

  • Requirement Gathering
  • Stakeholder Management
  • Business Process Mapping
  • Agile Methodologies
  • JIRA
  • Confluence
  • Project Management
  • Effort Estimation
  • Change Management

Projects

Mainframe Simplification Project

Melbourne, VIC

Mar 2022 - Present 

  • This is one of the important initiative in ANZ Australia to ensure it continues to be able to leverage a modern, cost effective and reliable mainframe platform to support core banking services.
  • This initiative is to replace and consolidate 3rd party mainframe software by leveraging the existing agreement and the prepaid software catalogue, while at the same time simplifying and modernizing these systems and tools to met the future needs of the business. The primary focus will be displacing the vendor products due to known risks and he high costs of the vendor's software.

Vendor Credentialing / Compliance

Hyderabad, India

Aug 2016 - Aug 2018 

  • This is the easiest way to meet the compliance requirements. Ensuring the insurance documents, professional licenses, and business requirements are up to date and meet client expectations with RealPage Vendor Credentialing. The client will receive notifications for upcoming insurance policy renewals and any changes to vendor requirements for each property management company.

Red Cube

Hyderabad, India

May 2011 - Sep 2014 

  • This is an end-to-end solution developed for Telecom Site Management. The Centralized site lifecycle management modules are closely interlinked to enable telecom infrastructure owners to efficiently manage their assets, leases, contracts, suppliers, projects, and policies, and proactively respond to problems with ready-made process templates and knowledge- rich reports

References

References available upon request.

Timeline

Business Technology Analyst

HCLTech Australia
03.2022 - Current

Customer Service Specialist

Fujitsu Australia
12.2018 - 03.2022

Business Analyst

Realpage India Pvt Ltd
08.2016 - 08.2018

Business Analyst

NGAHR India Pvt Ltd
09.2014 - 08.2016

Business Analyst

Tarantula India Pvt Ltd
05.2011 - 09.2014

Business Analyst

Sumudra Technologies Pvt Ltd
01.2007 - 05.2011

Master of Science - Information Technology

Osmania University

Bachelor of Science - Information Technology

Acharya Nagarjuna University
Shiva Madasani