Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
References
Timeline
Generic

Shiva Paudel

Concord West,NSW

Summary

Motivated and customer-focused IT graduate with a Bachelor's degree in Information Technology from Victoria University. Seeking an entry-level IT support role where I can leverage my 1.5 years of experience in customer service at Telstra and my solid foundation in IT principles to provide top-notch technical support and drive user satisfaction. Committed to utilizing my problem-solving skills, technical knowledge, and dedication to continuous learning to contribute to a dynamic IT team.

Overview

2
2
years of professional experience

Work History

Sales Consultant

Telstra
12.2022 - Current
  • Provided exceptional customer service, resolving inquiries and troubleshooting issues with a 95% customer satisfaction rate
  • Developed in-depth knowledge of Telstra's product and service offerings, including technical specifications and support
  • Collaborated with the technical support team to address and resolve complex customer issues, fostering a strong foundation in troubleshooting and problem-solving
  • Quickly adapted to new technologies and product updates, demonstrating a commitment to continuous learning and professional development in the fast-paced tech environment.
  • Proved successful working within tight deadlines and a fast-paced environment.

Internship Student

Victoria University
04.2023 - 08.2023
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Enhanced team productivity by assisting with organization of project documentation.
  • Established a help desk ticketing system to prioritize technical support requests based on urgency and impact.

Education

Bachelors of Information Technology -

Victoria University
06.2023

Skills

  • Basic Networking: TCP/IP, DNS, DHCP, LAN/WAN
  • Operating Systems: Windows, macOS
  • Technical Support: Hardware troubleshooting, software installation, and configuration
  • Tools and Software: Microsoft Office Suite, Freshdesk, Confluence, Rufus
  • Customer Service: Strong communication skills, problem-solving, and teamwork
  • IT Security Awareness: Understanding of basic security protocols, anti-virus software, and data protection
  • Ticketing system familiarity: Freshdesk

Languages

English
Nepali
Hindi

Volunteer Experience

Volunteer, 04/2023, 08/2023, Community Tech Support, Sydney, Assisted local community members with basic IT issues, including software installation, hardware troubleshooting, and virus removal., Provided one-on-one guidance to improve digital literacy among senior citizens.

References

Cliff David, Telstra, 0431780484, cliff.david@team.telstra.com

Timeline

Internship Student

Victoria University
04.2023 - 08.2023

Sales Consultant

Telstra
12.2022 - Current

Bachelors of Information Technology -

Victoria University

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Shiva Paudel