Developed valuable skills in fast-paced real estate environment, excelling in customer relations and administrative support. Demonstrates expertise in managing client communications and handling documentation efficiently. Seeking to transition into new field, bringing solid foundation in organization and client service.
Focused on maintaining smooth and efficient building operations. Proactive and resourceful manager with top-notch communication skills and a disciplined approach. Offering13 years of progressive experience.
Overview
21
21
years of professional experience
Work History
Sales Assistant
Sapphire Corporate
11.2024 - Current
Maintained efficient office operations by handling errands and administrative functions.
Coordinated appointments to show marketed properties.
Generated leads for sales and rental properties through cold calls and referrals.
Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings.
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Increased client satisfaction by providing exceptional customer service and efficiently addressing inquiries.
Efficiently managed listing database ensuring accurate property information is available for prospective clients at all times.
Improved client experience with timely follow-ups on leads, showing feedbacks, and transaction updates.
Streamlined office operations by organizing and maintaining real estate files, contracts, and documents.
Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Area Manager of Operations
S4 Facilities & Security Maintenance Pty Ltd
07.2020 - 11.2024
Led a team of professionals, fostering a collaborative environment to achieve company goals.
Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
Increased overall efficiency by identifying areas for improvement and implementing best practices.
Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
Streamlined operations by implementing efficient management strategies and organizational systems.
Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
Evaluated vendor proposals critically in order to select the most cost-effective options without compromising quality or service.
Reduced operational costs with thorough budget analysis and strategic resource allocation.
Implemented safety protocols to maintain a secure work environment for employees and customers.
Assisted in recruiting, hiring and training of team members.
NSW OPERATIONS MANAGER
Broad Safe Maintenance
03.2017 - 01.2020
Monitored and maintained the daily company operations and conducting staff meetings to monitor their performance
Provide Quotes to new clients and getting feedback from existing clients
Preparing Work scope and cleaning schedules for new facilities
Management of resources, including technicians and subcontractors
Organization and coordination of all materials, Labor, travel arrangement of equipment hire for installations maintenance service and service callouts
Providing a Seamless end to end asset management practice for operations to run efficiently and strategically
Facilitated effective communication among Clients, facilities managers, and staff
Supervised operations staff and keep employees compliant with company policies and procedures
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
Analyzed and reported on key performance metrics to senior management
Negotiated contracts with vendors and suppliers to obtain best pricing and terms
FACILITIES MANAGER
DD Facilitators Pty Ltd
03.2011 - 01.2017
Work very closely with the Strata Manager to ensure that the correct budgets are set for the building
Issue work orders to contractors to carry out repair works
Act as a liaison between Owners, Builders, Strata and Contractors
Generate weekly and fortnightly reports to the committee and the executives