Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHIVA PRASAD DEVINENI

Oran Park

Summary

Developed valuable skills in fast-paced real estate environment, excelling in customer relations and administrative support. Demonstrates expertise in managing client communications and handling documentation efficiently. Seeking to transition into new field, bringing solid foundation in organization and client service.


Focused on maintaining smooth and efficient building operations. Proactive and resourceful manager with top-notch communication skills and a disciplined approach. Offering13 years of progressive experience.

Overview

21
21
years of professional experience

Work History

Sales Assistant

Sapphire Corporate
11.2024 - Current
  • Maintained efficient office operations by handling errands and administrative functions.
  • Coordinated appointments to show marketed properties.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Increased client satisfaction by providing exceptional customer service and efficiently addressing inquiries.
  • Efficiently managed listing database ensuring accurate property information is available for prospective clients at all times.
  • Improved client experience with timely follow-ups on leads, showing feedbacks, and transaction updates.
  • Streamlined office operations by organizing and maintaining real estate files, contracts, and documents.
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Area Manager of Operations

S4 Facilities & Security Maintenance Pty Ltd
07.2020 - 11.2024
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Increased overall efficiency by identifying areas for improvement and implementing best practices.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
  • Streamlined operations by implementing efficient management strategies and organizational systems.
  • Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
  • Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
  • Evaluated vendor proposals critically in order to select the most cost-effective options without compromising quality or service.
  • Reduced operational costs with thorough budget analysis and strategic resource allocation.
  • Implemented safety protocols to maintain a secure work environment for employees and customers.
  • Assisted in recruiting, hiring and training of team members.

NSW OPERATIONS MANAGER

Broad Safe Maintenance
03.2017 - 01.2020
  • Monitored and maintained the daily company operations and conducting staff meetings to monitor their performance
  • Provide Quotes to new clients and getting feedback from existing clients
  • Preparing Work scope and cleaning schedules for new facilities
  • Management of resources, including technicians and subcontractors
  • Organization and coordination of all materials, Labor, travel arrangement of equipment hire for installations maintenance service and service callouts
  • Providing a Seamless end to end asset management practice for operations to run efficiently and strategically
  • Facilitated effective communication among Clients, facilities managers, and staff
  • Supervised operations staff and keep employees compliant with company policies and procedures
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
  • Analyzed and reported on key performance metrics to senior management
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms

FACILITIES MANAGER

DD Facilitators Pty Ltd
03.2011 - 01.2017
  • Work very closely with the Strata Manager to ensure that the correct budgets are set for the building
  • Issue work orders to contractors to carry out repair works
  • Act as a liaison between Owners, Builders, Strata and Contractors
  • Generate weekly and fortnightly reports to the committee and the executives
  • Conduct routine, non-licensed / licensed inspections
  • Inspecting building and handling problems according to the policies and procedures
  • Provides occupants with updates of electrical, water and other service outages and scheduled shutdowns
  • Supervised staff of28 in day-to-day activities
  • Responded to building emergencies and managed repairs
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services
  • Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers
  • Accounted for building usage and organizational needs when planning maintenance activities
  • Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations

FLEET MAINTENANCE OFFICER

Custom fleet
01.2008 - 01.2011
  • Managed the fleet activities across AU & NZ like fuel processes and all customer contact tasks including bulk requests and toll management process
  • Worked on Registrations & Infringements process across all states and territory
  • Create and manage customer lease contracts
  • Worked on fleet related queries like updating the drivers name change, odometer readings, cost centers and issue fuel cards

Console Operator

BP
01.2006 - 01.2008
  • Back-office Administration works, Rostering, Staff Interviews
  • Console Operation, Cash Handling
  • Customer Service, effectively greeting and meeting the customers
  • Up selling the products as express extras
  • Stock Filling, updating manager of what stock is required
  • Stock rotation, filling in expiry stock, General cleaning, housekeeping duties

Coles Express
01.2004 - 01.2006
  • Back-office Administration works, Rostering, Staff Interviews
  • Console Operation, Cash Handling
  • Customer Service, effectively greeting and meeting the customers
  • Up selling the products as express extras
  • Stock Filling, updating manager of what stock is required
  • Stock rotation, filling in expiry stock, General cleaning, housekeeping duties

Education

Certificate4 - Real-estate Practice

Tafe Campbelltown
12-2024

Master of Information Technology - undefined

University of Ballarat

Bachelor of Computer Applications - undefined

Osmania University

Skills

  • Professionalism and ethics
  • Property valuation expertise
  • Sales strategy development
  • Lead generation techniques
  • Social media promotion
  • Real estate software
  • Local market awareness
  • Property listing management
  • Marketing material creation
  • Market analysis proficiency
  • Buyer and seller consultation
  • Customer service

Timeline

Sales Assistant

Sapphire Corporate
11.2024 - Current

Area Manager of Operations

S4 Facilities & Security Maintenance Pty Ltd
07.2020 - 11.2024

NSW OPERATIONS MANAGER

Broad Safe Maintenance
03.2017 - 01.2020

FACILITIES MANAGER

DD Facilitators Pty Ltd
03.2011 - 01.2017

FLEET MAINTENANCE OFFICER

Custom fleet
01.2008 - 01.2011

Console Operator

BP
01.2006 - 01.2008

Coles Express
01.2004 - 01.2006

Master of Information Technology - undefined

University of Ballarat

Bachelor of Computer Applications - undefined

Osmania University

Certificate4 - Real-estate Practice

Tafe Campbelltown
SHIVA PRASAD DEVINENI