Shiva Raman

• Managing 5 mordern workshops across WA, servicing and repairs of 457 vehicles.
• Liaising daily with Ops managers, supervisors, drivers, owner drivers, customers and subcontractors.
• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
• Supervise 32 employees and scheduled shifts.
• Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
• Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
• Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
• Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
• Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
• Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
• Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
• Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
• Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.

• Work on Heavy mining machinery, surface and underground, Expert in Volvo Penta engines, rebuilds, trucks, buses, forklifts, light vehicle, ancillary equipments, generators, cummins engines etc.
• Perform preventive maintenance on engines, transmissions, tires, and other vehicle systems.
• Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
• Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
• Troubleshot and diagnosed problems with brakes, steering, and transmissions.
• Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
• Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
• Ordered parts necessary for vehicle repairs and new installations.
• Installed new systems and components in vehicles.
• Documented findings and actions taken.
• Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
• Removed worn or faulty components for replacement or repair.
• Analyzed malfunctioning equipment and determined type of repairs required.
• Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
• Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
• Read and interpreted technical manuals for troubleshooting and repair purposes.
• Maintained meticulous records of all repair work that was made to machines and equipment.
• Repaired machinery and equipment according to manufacturer specifications.
• Collaborated with team of technicians to complete projects and meet deadlines.
• Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.

• Carry out service and repairs as per schedules, carry out preventative checks on all LVs, heavy trucks and machinery
• Diagnose faults and rectify with use scan tools and other tools and techs
• Service Toyota Hilux, toyota prado, landcruiser etc to toyota's service and maintenance schedules, carry out repairs to highest standards, record and order parts, follow up
• Attend breakdowns etc on site, roadside breakdown assistance, operator support, rescues.
• Followed plant safety procedures, rules and regulations.
• Conducted safety inspections and followed safety rules and procedures.
• Adjusted and maintained plant equipment for safety and performance.
• Operated equipment such as front-end loaders, forklifts and machinery regularly.
• Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.
• Knowledgeable of machine maintenance in order to troubleshoot effectively.
• Some vehicles and machinery worked on are Toyota Hilux, Toyota prado, Landcruiser, Ford Ranger, kenworth, Mack, Hino, Cat, Hitachi,Zaxis,John Deere, Bobcats, Rollers etc

• Manage day to day running of business
• Assign jobs to staffs, hands on involvement in workshop, servicing and maintaining fleet of light vehicles and heavy trucks and machinery as per maintenance schedule, attend breakdowns, diagnose and rectify faults, assist head mechanics with bigger jobs, Monitor driver pre-checks and fault sheets. Fix mechanical issues that arise at start of shifts, support drivers to ensure trucks and machinery runs smoothly, on-site services , grease-on go.
• Operate plant and machinery in safe and effective manner
• Operate multi combination trucks
• Operate front-end loader, excavator, screening products, blending, mixing and loading trucks and wagons.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Monitored and coordinated workflows to optimize resources.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained new employees on proper protocols and customer service standards.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Service Manager | Volvo Trucks New Zealand

2017- 2019

• Developing and implementing service standards and procedures for service delivery department.
• Supervising other members of the service delivery team.
• Maintaining high customer relationships and improving response and delivery times.
• Update service methods to improve overall efficiency.
• Resolving any service problems and customer complaints.
• Creating and presenting regular reports to senior management.
• Ensure team follows best practices and maintain service level agreement.
• Strategic thinking, business analysis, effective delegation, managing risk, clear communication, business relationship management.
• Broad technical understanding, service level management, service engineering, customer focused.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
• Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
• Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
• Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
• Developed strategic plans for day-to-day financial operations.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

• Manage daily workflow of warehouse and workshop, prioritize and assign jobs to mechanics, hands on involvement in servicing fleet LV's, trucks and machinery to highest standard. Making sure that plant and machinery were ready for shifts, service plant and machinery as per maintenance schedule, carry out preventative maintenance checks, report and book keeping, ordering of parts, sourcing 2nd hand parts for hard to get parts.
• Operate plant and machinery in safe and timely manner.
• Operate front-end loaders, excavators and trucks to keep efficiency.
• Maintenance and servicing of plant and machinery
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Developed safety programs to protect workers and reduce injuries.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Developed and implemented policy and procedure updates to improve workflow and productivity.
• Organized records of vehicles, schedules and completed orders.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

• Servicing and general repairs of customers cars, vans, ute and light trucks up to 7 tonnes, assist in heavy salvage, and general roadside rescue of customers vehicles, diagnose faults, order parts and rectify faults. Carry out light engineering on vehicles and equipment, carry out preventative maintenance checks on vehicles,
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.
• Acted as team leader in group projects, delegating tasks and providing feedback.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Operate plant, machinery, equipment
• Service and maintenance of plant and machinery and other equipments