Shivakar Reddy Polepally
Point Cook,VIC
Summary
I am a skilled and highly motivated personable Office Administrator with abundant experience in prioritizing multiple tasks requiring prompt solutions.
I am a talented and skilled problem-solver and in managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members requests.
I am an experienced professional and a great team member in maintaining and creating upbeat work environment with proven leadership, critical thinking and project management abilities gained during my vast administrative career. With a strong work ethic, I am highly skillful in coordinating/organizing resources, providing administrative support to keep operations smooth and boost team productivity and achieve daily targets.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Office Administrator
INFINITY ACCOUNTANTS P/L
01.2019 - 03.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Office Administrator Coordinator
ISHA CONSULTING
07.2015 - 10.2018
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Edited documents to improve accuracy of language, flow, and readability.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Trained team members on new hotel services and products to support promotional efforts.
Front Desk Receptionist
WILLIAMSTOWN ROAD DENTAL SURGERY
09.2014 - 06.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Education
Master of Science - COMPUTER SCIENCE
CALIFORNIA STATE UNIVERSITY
FRESNO, CALIFORNIA, USA05.2011
Bachelor of Science - COMPUTER SCIENCE ENGINEERING
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
HYDERABAD, TELANGANA, INDIA06.2009
Skills
- Communicate effectively (including written, verbal, and interpersonal skills) and influence outcomes, including conflict resolution
- Problem-solving skills when communicating with stakeholders
- Excellent communication skills and phone manners
- Skilled in Investigation, resolution, or escalation of customer complaints
- Ensuring timely Policy maintenance is upheld in line with company guidelines
- Great aptitude for learning and comfortable with change and innovation
- Resilient through high-pressure situations
- Ability to navigate digital platforms and systems with confidence
- Proactive approach to customer contact
- Strong understanding of digital media and trends
- Highly developed interpersonal and communication skills
- Excellent conflict resolution and negotiation skills
- Strong problem-solving and objection-handling skills
- Ability to identify issues, develop solutions and monitor outcomes
- Cultivating strong relationships and trust through empathy and understanding
- Interpreting client needs and connecting them with right team member
- Applying keen eye to spot opportunities for improvement
- Ability to listen and educate clients accordingly
REFERENCES
Available on request
Timeline
Office Administrator
INFINITY ACCOUNTANTS P/L
01.2019 - 03.2023
Office Administrator Coordinator
ISHA CONSULTING
07.2015 - 10.2018
Front Desk Receptionist
WILLIAMSTOWN ROAD DENTAL SURGERY
09.2014 - 06.2015
Master of Science - COMPUTER SCIENCE
CALIFORNIA STATE UNIVERSITY
Bachelor of Science - COMPUTER SCIENCE ENGINEERING
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
Similar Profiles
Jia Xin Michelle ChanJia Xin Michelle Chan
HR Recruiter & Administrator at Liger Infinity Sdn. Bhd./ Arise Infinity Sdn. Bhd.HR Recruiter & Administrator at Liger Infinity Sdn. Bhd./ Arise Infinity Sdn. Bhd.
Ashley RodgersAshley Rodgers
Concessions Worker at Infinity Volleyball ClubConcessions Worker at Infinity Volleyball Club
Layne BielbyLayne Bielby
Chef de Cuisine / Kitchen Director at Infinity HospitalityChef de Cuisine / Kitchen Director at Infinity Hospitality
Ismail FarahIsmail Farah
Education Assistant at Alamanda CollegeEducation Assistant at Alamanda College
Zubyr AliZubyr Ali
Associate Mortgage Expert at Aussie Home Loans (Lendi Group)Associate Mortgage Expert at Aussie Home Loans (Lendi Group)