Shivali Verma
Acacia Gardens,Australia
Summary
Dynamic leader with proven success at Victory International Migration Services and Smart Study and Education Consultancy, excelling in staff training and CRM software. Achieved significant sales growth and high employee satisfaction through exceptional teamwork, communication, and problem-solving skills. Expert in optimizing operations and fostering client loyalty. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
Disability Support Worker
Allcare Disability, Liverpool — Disability Support
03.2023 - 08.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education Consultant and Office Manager
Victory International Migration Services
01.2023 - 08.2024
- Provided personalized support for students with special needs, enhancing their learning experiences and fostering academic success.
- Assisted students with career exploration and future education planning to help achieve academic and career goals.
- Enhanced curriculum quality by collaborating with colleagues and administrators to review and revise materials.
- Served as a reliable resource for colleagues, sharing insights and expertise gained through experience working on various visa types and cases.
- Participated in regular professional development opportunities related to immigration law updates or industry trends enhancing expertise within the field of visa consultancy.
- Provided support throughout the entire visa application process, maintaining clear communication channels with clients at all stages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Maintained inventory of office supplies and placed orders.
General Manager
Smart Study and Education Consultancy)
02.2017 - 01.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Assisted in recruiting, hiring and training of team members.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Education
MBA -
Punjab Technical University
MBA01.2017
BBA - Marketing And Finance
Sri Aurobindo College of Commerce And Management
India 01.2015
Skills
MS Excel and CRM software
Social Media Posting
Staff Training
Professionalism
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Excellent Communication
Organizational Skills
Active Listening
Timeline
Disability Support Worker
Allcare Disability, Liverpool — Disability Support
03.2023 - 08.2024
Education Consultant and Office Manager
Victory International Migration Services
01.2023 - 08.2024
General Manager
Smart Study and Education Consultancy)
02.2017 - 01.2022
MBA -
Punjab Technical University
BBA - Marketing And Finance
Sri Aurobindo College of Commerce And Management
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