Summary
Overview
Work History
Education
Skills
Languages
Certification
Language
Accomplishments
Affiliations
Websites
Timeline
Generic
Shivam Dalvi

Shivam Dalvi

Greenwich,NSW

Summary

Results-driven hospitality professional with more than half a decade of experience in business operations, customer relations, and food and beverage trends. Successfully tripled upsell revenue while maintaining strong NPS scores. Eager to leverage sales and service expertise in a growth-focused organization that values talent development and emotional intelligence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager - Front Office

Manly Pacific MGallery Collection
GREENWICH, 2065
11.2024 - Current
  • Executed onboarding process for new Property Management System (PMS), creating detailed SOPs and training resources.
  • Drove the hotel upselling program, boosting revenue from $10K to $30K monthly via effective sales techniques and team goals.
  • Collaborated with Housekeeping to develop SOPs addressing recurring issues from guest feedback.
  • Trained the team to accurately collect guest data and profile notes, enhancing personalized service delivery, and supporting targeted marketing initiatives to improve guest satisfaction and loyalty.

Assistant Night Manager

Manly Pacific MGallery Collection
Manly
03.2024 - 11.2024
  • Integrated luxury service standards into operations, enhancing team performance and customer experience.
  • Collaborated with Finance Department to align hotel operations with budgetary controls for cost efficiency.
  • Coordinated revenue reconciliation with payment gateways, resolving discrepancies for accurate financial reporting.

Night Auditor/Guest Service Executive

Capella Hotels
Sydney, Australia
01.2023 - 03.2024
  • Successfully devised and implemented a comprehensive pre-opening night auditing checklist during the pre opening phase, Verbiage and techniques to enroll guest to loyalty program.
  • Conducted nightly audits to ensure the accuracy of financial transactions, reconciling daily revenue and expenses, and managed end-of-day financial reports, promptly addressing discrepancies to ensure compliance with accounting standards.
  • Welcomed and facilitated efficient check-ins for arriving guests, while also managing guest departures, processing payments, and generating detailed invoices for a seamless stay experience.

Sales Manager

White Hat Jr (Ed Tech Company)
Mumbai, India
01.2021 - 01.2022
  • Analyze the right need for the customer and provide insights on product benefits.
  • Conducted analysis of customer's current and projected need for the product.
  • Liaised between clients and support team to quickly resolve issues.

Customer Relation Executive

Teleperformance
Mumbai, India
01.2019 - 01.2020
  • Customer account queries and Upselling.
  • Rapport building and enforcing company values.
  • Mitigating the Gap between customer and the product knowledge with effective communication.

Management Trainee (Culinary)

The Park Hotels
Visakhapatnam, India
01.2018 - 01.2019
  • Worked at Aqua, an Al-Fresco restaurant specializing in Italian cuisine, where I mastered the craft of pizza making, innovatively expanding the menu.
  • Successfully managed a 32-seat restaurant for six months, gaining comprehensive insights into various departmental roles in a hotel.
  • Exhibited proficiency in overseeing breakfast buffets catering to 100 to 120 guests.

Education

Masters in Hospitality Administration -

Blue Mountains Hotel School
Sydney, NSW
01.2024

Bachelors of Science - Hotel Administrations

IHM Goa
Goa, India
01.2018

Skills

  • Financial auditing
  • Hotel data analytics
  • Guest relations management
  • Food and beverage operations
  • Sales monitoring and strategies
  • Team collaboration
  • Conflict resolution
  • Revenue optimization
  • Staff training and development

Languages

English, Hindi

Certification

  • First aid
  • Fire and safety
  • WSET Level 1
  • Hotel Data Analytics (STR)
  • Responsible service of alcohol

Language

English
Native/ Bilingual
Hindi
Native/ Bilingual

Accomplishments

  • Leader of the quarter
  • Various internal hotel awards

Affiliations

  • Grade-level cricket
  • Mutual fund and stock market investor

Timeline

Assistant Manager - Front Office

Manly Pacific MGallery Collection
11.2024 - Current

Assistant Night Manager

Manly Pacific MGallery Collection
03.2024 - 11.2024

Night Auditor/Guest Service Executive

Capella Hotels
01.2023 - 03.2024

Sales Manager

White Hat Jr (Ed Tech Company)
01.2021 - 01.2022

Customer Relation Executive

Teleperformance
01.2019 - 01.2020

Management Trainee (Culinary)

The Park Hotels
01.2018 - 01.2019

Masters in Hospitality Administration -

Blue Mountains Hotel School

Bachelors of Science - Hotel Administrations

IHM Goa

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Shivam Dalvi