Shivam Garg
West Ryde,NSW
Summary
Dynamic professional with extensive experience as Head Technician at Dr. Boom Communications, excelling in chip-level micro-soldering and firmware flashing. Proven track record in enhancing customer satisfaction through exceptional service and relationship-building, leading to increased repeat business. Adept at optimizing operations and delivering complex hardware solutions efficiently. Offering expert-level knowledge and years of experience.
Overview
15
15
years of professional experience
Work History
Head Technician/Hardware Technician
Dr. Boom Communications
Gladesville, NSW
03.2021 - Current
.
- Skillfully diagnosed and fixed intricate electronic malfunctions on smartphone motherboards.
- Executed intricate chip transplants to address complex hardware issues and restore full functionality.
- Optimized store functionality with efficient customer service.
- Executed firmware flashings and unlocking functionalities.
Owner
Shivam Communications
Haryana, India
06.2010 - 02.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Skills
- Chip level micro-soldering, software(firmware flashing), and unlocking
- Satisfied customer service, upselling, maintaining stock etc
- Remotely services such as unlocking, programming to another branches
- Data recovery by hardware and software methods
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Availability
2 Weekend days. (Saturday and Sunday only)
Timeline
Head Technician/Hardware Technician
Dr. Boom Communications
03.2021 - Current
Owner
Shivam Communications
06.2010 - 02.2018