Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Hetalben Rabari

Tarneit,VIC

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling, and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Talented Shift Manager driven to keep costs under control, employees working hard, and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Mcdonald's
Tarneit, Victoria
01.2023 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.

Catering Assistant

Benetas Aged Care
Altona Meadows, Victoria
01.2021 - 01.2023
  • Assisted in setting up and breaking down catering events.
  • Prepared food items according to recipes and instructions.
  • Ensured quality control of all food products before serving.
  • Organized buffet tables, beverage areas, and other service stations prior to events.
  • Kept track of inventory levels for all necessary items such as chafing dishes, plates, utensils.
  • Provided excellent customer service by interacting with guests during events.
  • Cleaned kitchen equipment and surfaces after each event.

Education

Bachelor of Arts - Commercial And Advertising Art

Gujarat University
Gujarat
05-2007

Skills

  • Quality Assurance
  • Inventory Control
  • Schedule oversight
  • Equipment Troubleshooting
  • Safety Compliance
  • Staff Development
  • Team Development
  • Supply Ordering
  • Cash Handling
  • Process Improvements
  • Decision-Making
  • Delegating Work
  • Scheduling expertise
  • Mentoring and Coaching
  • Inventory controls
  • Staff Motivation

Languages

English
Full Professional
Hindi
Professional
Gujarati
Native/ Bilingual

Certification

McDonald's Shift Manager Certificate

Fire Training

First Aid and CPR certificate

References

References available upon request.

Timeline

Shift Manager

Mcdonald's
01.2023 - Current

Catering Assistant

Benetas Aged Care
01.2021 - 01.2023

Bachelor of Arts - Commercial And Advertising Art

Gujarat University

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Hetalben Rabari