Shivam Sachdeva
Algester,Australia
Summary
Results-oriented Senior Integration Consultant with over 3 years of experience in Managed Services, consistently achieving high customer satisfaction through timely issue resolution and adherence to Service Level Agreements. Proven expertise in providing infrastructure and application support, coupled with a successful track record in project delivery, ensuring seamless deployment of new integrations. Adept at solving complex technical challenges and dedicated to optimizing platform performance to drive client success. Continuously seeking new opportunities to expand my skill set and stay at the forefront of industry advancements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Integration Consultant
KPMG Australia
Brisbane
09.2021 - Current
- Worked as a Developer on an OSB (Oracle Service Bus) services project, delivering high-quality solutions within the specified deadline, ensuring seamless integration and performance optimization
- Collaborated effectively across multiple divisions within the organization, contributing to team success and driving cross-functional initiatives that aligned with broader organizational goals
- Led project management efforts, ensuring timely delivery of milestones and consistently providing comprehensive progress reports to stakeholders on achieved outcomes and key performance metrics
- Worked as a Managed Services resource alongside project development, demonstrating strong time management and organizational skills to efficiently balance ongoing support and project delivery tasks
- Pursuing Azure certifications to broaden technical proficiency and enhance versatility in cloud technologies, ensuring a comprehensive skill set for future projects
Integration Consultant
KPMG Australia
Brisbane
09.2021 - 06.2024
- Delivered L1 and L2 support for Oracle Fusion Middleware platform across government organizations, covering non-production to production environments, and provided on-call support during non-business hours
- Proficiently resolved client tickets within SLAs, adhering to ITIL principles to ensure efficient and high-quality service delivery
- Demonstrated proficient client communication, prioritizing and efficiently resolving reported issues
- Took ownership of incidents, promptly and effectively addressing them with a rich knowledge base
- Managed platform and application health using monitoring tools such as Nagios and Oracle Enterprise Manager
- Monitored integration health, reported discrepancies, and provided support for SOAP and REST technologies
- Deployed Oracle Service Bus and Service-oriented Architecture applications with precision, ensuring seamless integration and optimal performance
- Provided post-implementation support, addressing issues for newly integrated services
- Adhered to project delivery processes, providing regular updates and managing timelines effectively
- Implemented code modifications with GIT for version control and executed solution builds using Jenkins
- Automated BAU tasks with Python/Bash scripts, optimizing efficiency and reducing manual effort
- Maintained current documentation for deployment guides, technical specifications, and Confluence pages, ensuring accuracy and accessibility of crucial information
- Administered and managed Unix-based operating systems, specializing in Linux
- Generated client-specific Oracle CPU Patch lists and applied patches seamlessly using Myst (DevOps for Oracle)
- Utilized VMware tools to establish dedicated virtual machines for secure client system access via VPN
- Proactively identified and mitigated risks within the support process and associated technologies
Technical Support Specialist
Concentrix
Brisbane
08.2021 - 08.2022
- Delivered comprehensive customer assistance for Avalon products via phone, addressing technical issues and general queries with expertise
- Logged cases meticulously, ensuring precise documentation of customer interactions for accurate tracking and resolution
- Efficiently resolved software-related issues through virtual channels, showcasing strong problem-solving skills and technical proficiency
- Coordinated and scheduled hardware repairs at the store, ensuring timely and seamless resolutions for customers
- Maintained a high level of professionalism while guiding customers to resolutions, strictly adhering to company policies and procedures
- Engaged with a diverse international customer base, adapting communication to varying technical knowledge levels
- Received positive feedback from customers through surveys, reflecting the effective application of training and practical lessons learned
Education
Bachelor of Information Technology - Computer Science, Networking and Data Science
Queensland University of Technology
Brisbane11.2019
Skills
- Continuous integration
- Continuous deployment
- Problem-solving abilities
- Performance Tuning
- Cloud Computing
- Code optimization
Certification
- Microsoft Azure Fundamentals
- Oracle Cloud Infrastructure DevOps Professional
- Oracle Cloud Infrastructure Certified Foundations Associate
- ITILv4 Foundation Certificate in IT Service Management by DDLS
References
Character and Professional References and other details are available upon request.
Timeline
Senior Integration Consultant
KPMG Australia
09.2021 - Current
Integration Consultant
KPMG Australia
09.2021 - 06.2024
Technical Support Specialist
Concentrix
08.2021 - 08.2022
Bachelor of Information Technology - Computer Science, Networking and Data Science
Queensland University of Technology
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