Shivam Singh
Acacia Ridge,QLD
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
TSA Faults Agent
TSA
01.2023 - Current
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Customer Service Agent
Australia Post
02.2020 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service and Cook
KFC
10.2014 - 12.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
Education
No Degree - Information Technology And Physical Education
Whites Hill State College
Camp Hill, QLD11.2015
Skills
- Marketing Management
- Critical Thinking
- Documenting Information
- Internet Savvy
- Customer Service Abilities
- Polite Communication Skills
- Call Management
- Conflict Resolution
- Performer Promotion
- Positive Attitude
Timeline
TSA Faults Agent
TSA
01.2023 - Current
Customer Service Agent
Australia Post
02.2020 - 11.2022
Customer Service and Cook
KFC
10.2014 - 12.2019
No Degree - Information Technology And Physical Education
Whites Hill State College
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