SHIVAM ZINZALA
Brunswick West
Summary
Highly skilled professional with a strong foundation in IT and business management, adept at aligning technological solutions with business objectives. Unique combination of project management expertise, technical proficiency, and business acumen. Educational background includes a diploma in ICT and a bachelor's degree in business information systems. Over five years of managerial experience at Hoffman's Cellars and Albion Budget Supermarket, honing abilities in collaboration, stakeholder management, and leadership. During tenure at Domino's Pizza, developed exceptional customer focus and interpersonal skills, ensuring efficient service delivery and fostering strong client relationships. Proficient in creating user stories, defining project scopes, and implementing effective project management techniques, well-versed in Agile approaches. Additionally, possess technical proficiency in MySQL, UX/UI, Python, JavaScript, and C++. Recently completed professional ethics training, committed to upholding honesty and responsibility. Dedicated professional eager to utilize skills to support forward-thinking companies in expanding and operating more efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Albion Budget Supermarket
10.2018 - Current
- Delegating tasks and responsibilities to achieve goals
- Executing operational plans for the store
- Implementing efficient scheduling systems for staff
- Effectively communicating with team members and upper management
- Resolving customer complaints and operational challenges promptly
- Utilizing sales data and customer feedback to make informed business decisions
- Ensuring a positive customer experience through excellent service
Manager
Hoffman's cellars
12.2020 - 12.2022
- Utilizing point-of-sale systems and other technology tools to streamline operations
- Conducting training sessions for staff on various aspects of in store operations
- Successfully introducing new products and promotions based on market trends
- Implementing customer feedback systems to gather insights for improvement
- Implementing solutions to improve overall store efficiency
- Managing time-sensitive tasks, such as inventory restocking and sales promotions
- Leading and motivating a diverse team of employees
In-store worker and Delivery Driver
Domino's Pizza Brunswick
08.2019 - 08.2020
- Prioritized and managed delivery schedules in a fast-paced environment
- Clear communication in-store and during deliveries to ensure customer satisfaction
- Developed strong customer service skills by addressing inquiries and resolving issues
- Worked collaboratively with team members to achieve common goals
- Assisted in training new employees and demonstrating leadership qualities
In-Store Worker
Lord Of The Fries
04.2019 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Warehouse Worker
Aus Post
10.2020 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 20kgs.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Warehouse Packer
Fruit Box
03.2023 - 10.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Education
Bachelor of Business Information Systems -
Torrens University Australia
Hawthorn, VIC05.2024
12 Weeks of Professional Ethics Training -
Torrens University Australia
Hawthorn, VIC08.2023
Diploma in Information and Communication Technology -
Swinburne University of Technology
Hawthorn, VIC04.2019
Skills
- Effective Organizational Skills
- Proficient in Interpersonal Communication
- Critical Thinking Expertise
- Effective Listening
- Prioritization and Time Management
- Stakeholder Relations Management
- Quick Learning Ability
- Customer Support
- Meticulous Attention to Detail
- User Documentation
- Strategic Problem Analysis
- Effective Team Coordination
- Professional Development
- Agile Framework Implementation
- Project Management
- Proficient in C
- JavaScript Development
- Python Programming
- MySQL Database Management
- Skilled in Utilizing UX/UI Design Tools
- Professional Networking
- Proficient in Project Management Applications
Certification
Diploma in Information and Communication Technology, Swinburne University of Technology, Hawthorn, VIC, 04/01/19
Personal Information
Date of Birth: 09/13/00
Professional Development
12 Weeks of Professional Ethics Training, Torrens University Australia, Hawthorn, VIC, 08/01/23
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Warehouse Packer
Fruit Box
03.2023 - 10.2023
Manager
Hoffman's cellars
12.2020 - 12.2022
Warehouse Worker
Aus Post
10.2020 - 01.2021
In-store worker and Delivery Driver
Domino's Pizza Brunswick
08.2019 - 08.2020
In-Store Worker
Lord Of The Fries
04.2019 - 11.2019
Manager
Albion Budget Supermarket
10.2018 - Current
12 Weeks of Professional Ethics Training -
Torrens University Australia
Diploma in Information and Communication Technology -
Swinburne University of Technology
Bachelor of Business Information Systems -
Torrens University Australia
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