Shivangi Bishnoi

• Greet customers and provide assistance with their inquiries, fuelling needs, and purchases
• Promote sales by recommending products, upselling, and cross-selling items to customers
• Monitor and replenish stock on the sales floor and ensure products are properly displayed
• Operate cash registers and accurately handle cash, credit, and debit card transactions

• Provided resolution to customer queries related to iPhone, iPad, Apple Watch and other Apple accessories
• Created and updated customer records with the Apple care database for calls received
• Troubleshot hardware issues and worked with service providers to facilitate repairs
• Displayed courtesy and strong interpersonal skills in all customer interactions

Managed merchant's account, cold calling, assessing sales and identifying solutions.

• Responsible for providing training to the merchants regarding their business dashboards to track sales, customer views, and advertising activities.

• Developed and nurtured strong relationships with merchants.

• Identified sales opportunities and evaluated their position in the industry, researching ,an analysing sales options.

• Shared marketing strategies and advertising ideas with the merchants to increase views, and sales on magicpin app.

• Collaborated cross-functional teams,set up BDA meetings to drove revenue specially to secured new business.