Shivangi Makwana
Melbourne,VIC
Summary
Detail-oriented and results-driven professional with experience in retail operations and accounting. Skilled in team supervision, customer service, and online order fulfilment within fast-paced environments at Woolworths Group. Strong background in financial accounting, including accounts payable and receivable, bank reconciliation, and financial reporting. Proficient in Microsoft Excel and accounting systems such as Tally and SAP. Highly organized with strong analytical skills, accuracy, and the ability to manage multiple tasks under pressure while meeting deadlines.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Online assistant Manager
Woolworths Supermarket
Carnegie north, 3163
2023.04 - Current
- Supervised daily online order fulfilment operations, ensuring accurate and timely picking, packing, and delivery of customer orders
- Led and supported team members to achieve productivity, accuracy, and service targets
- Monitored stock availability and managed substitutions to maintain customer satisfaction
- Ensured compliance with safety standards, company policies, and operational procedures
- Assisted in training, coaching, and performance management of online team staff
- Resolved order-related issues and escalated operational problems when required
- Contributed to improving workflow efficiency and overall customer experience in the online department.
Accounts executive
Greenfield resources & Freight Mantra
India , Gujarat
2016.03 - 2023.05
- Managed accounts payable and accounts receivable processes, ensuring timely invoicing and payments
- Prepared monthly and annual financial statements and reports to support management decision-making
- Reconciled bank statements and monitored cash flow to ensure financial accuracy
- Managed GST/VAT accounting entries and ensured compliance with tax regulations
- Processed payroll entries and maintained employee financial records
- Collaborated with auditors during internal and external audits to ensure accurate financial reporting
- Ensured compliance with accounting standards and company financial policies
Education
Master of Professional Accounting - Accounting
Central Queensland University
Melbourne, Vic 2023.06 - 2025.06
Bachelor of Commerce - Accounting
Gujarat University
India, Gujarat 2013.03 - 2016.04
Skills
Results-oriented professional with experience in retail operations and financial accounting Expertise includes team supervision, customer service, accounts payable and receivable, bank reconciliation, and financial reporting Proficient in Microsoft Excel, Tally, and SAP, with strong analytical skills and the ability to manage multiple tasks efficiently under pressure
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Timeline
Master of Professional Accounting - Accounting
Central Queensland University
2023.06 - 2025.06
Online assistant Manager
Woolworths Supermarket
2023.04 - Current
Accounts executive
Greenfield resources & Freight Mantra
2016.03 - 2023.05
Bachelor of Commerce - Accounting
Gujarat University
2013.03 - 2016.04