Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Shivangi Pendal

Truganina,VIC

Summary

Organized Administrator with 10+ years of experience facilitating business operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management also organized and dependable candidate successful at managing multiple priorities and goals with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Collections Officer

Recoveries Corporation Pty Ltd
06.2022 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional behaviour.
  • Initiated negotiations for debt recovery through email, telephone and mail contact.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Received inbound calls and answered questions from customers satisfactorily.
  • Maintained high volume of workflow and met demands of busy and productive group.
  • Counselled debtors on payment options and arranged instalments agreements.
  • Quantified debtor balances to avoid late payments and bad credit.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Processed payments and applied to customer balances.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Achieved performance goals on consistent basis and improved overall team performance by 10% each month.
  • Trained new team members on scripts, company services, and collection strategies.

Senior Administration Officer

Yara Childcare
08.2015 - 06.2022
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
  • Stayed current on codes and guidelines to maintain compliant program operations in Victoria.
  • Collaborated on strategies to enhance student learning and behaviour alongside parents and teaching staff.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Adhered to budgetary guidelines to set financial goals and maintained Childcare profitability.
  • Attended approved training and continuing education courses to maintain certifications.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Reviewed and evaluated new and current programs to determine success and compliance with state.local and federal regulations and recommended necessary modifications.
  • Maximized occupancy of building to achieve return on investment.
  • Reviewed curriculum to evaluate success and recommend and implement changes.

Administration Assistant

Ingles Street Childcare
12.2009 - 08.2015
  • Offered parents daily reports outlining activities, behaviour and accomplishments.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Maintained daily records of children's individual activities, behaviours, meals and naps.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behaviour through developmentally appropriate discipline.
  • Administered medication and minor first aid to sick and injured students.
  • Discussed programs policies and practices to families and visitors.
  • Created and implemented diverse educational strategies to boost development.
  • Maintained accurate and detailed records of enrolments, attendance, health and safety, emergency
  • contact information and incident reports.
  • Observed play activities to identify positive behaviours and areas in need of improvement, implementing
  • behaviour redirection where appropriate.
  • Applied positive behaviour management techniques to enhance social interactions and emotional
  • development.

Education

Diploma of Education - Childcare Services

Southern Cross Institute
Melbourne, VIC
02.2011

Bachelor of Commerce - Accounting And Business Management

M S University
Vadodara, India
04.2008

Skills

  • Process Optimization
  • Issue Investigation
  • Customer Satisfaction
  • Ease with Computers and Technology
  • Microsoft Office Suite
  • Verbal and Written Communication
  • Schedule Management
  • Strong Organizational Skills
  • Meticulous Attention to Detail
  • Multitasking and Time Management
  • Document and Data Management
  • Adaptive and Quick learner

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Collections Officer

Recoveries Corporation Pty Ltd
06.2022 - Current

Senior Administration Officer

Yara Childcare
08.2015 - 06.2022

Administration Assistant

Ingles Street Childcare
12.2009 - 08.2015

Diploma of Education - Childcare Services

Southern Cross Institute

Bachelor of Commerce - Accounting And Business Management

M S University

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Shivangi Pendal