Shivangi Rana
Liverpool,NSW
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Front Desk
Pista House
- Increased Customer Satisfaction: Consistently received positive feedback from customers, contributing to a 15% increase in repeat business.
- Efficient Issue Resolution: Successfully resolved 95% of customer inquiries and complaints on the first call, improving overall customer satisfaction scores.
- Improved Reservation System: Implemented a more efficient reservation management system, reducing booking errors by 20%.
Front Desk Receptionist
Tenda Charcoal Chicken
03.2023 - Current
- Enhanced Guest Experience: Achieved a 4.8/5 average rating in guest satisfaction surveys by providing exceptional service and resolving issues promptly.
- Streamlined Operations: Coordinated with multiple departments to reduce guest wait times by 10%, enhancing overall efficiency.
- Successful Staff Training: Trained 5 new front desk assistants, all of whom became proficient in their roles within two weeks.
Front Desk Assistant
Liverpool India
02.2022 - 10.2022
- Guest Recovery: Successfully turned around negative guest experiences, leading to a 20% increase in positive online reviews.
- Process Improvement: Identified and implemented process improvements that reduced check-in times by 15%.
- Cross-Functional Coordination: Improved coordination between front desk and housekeeping teams, leading to a 10% increase in room readiness upon guest arrival.
- Event Management: Assisted in organizing and managing in-house events, contributing to a 20% increase in event bookings.availability and resolve any guest issues or special requests.
Education
Masters In Supply Chain Management -
Victoria University
Sydney, Australia06.2024
Bachelor In Commerce -
Kurukshetra University
Panchkula, Haryana08.2022
Skills
- Data Analysis
- Project Management
- Team Management
- Emotional Intelligence
- Active Listening
- Critical Thinking
- Strong Leadership Abilities
- Foreign Languages
- Big picture vision for aligning creative projects with company and brand mission
- Microsoft Office (Excel, PowerPoint)
- Calendar Management
- Patience and composure
- Reliability and punctuality
Languages
English
Hiking and listing audio books
- Hiking: Enjoy exploring nature and staying physically active through hiking, which helps in maintaining a balanced lifestyle and developing perseverance and resilience.
- Customer Service Audiobooks: Passionate about continuous learning and self-improvement by listening to customer service audiobooks, staying updated on the latest trends and best practices in the industry.
Timeline
Front Desk Receptionist
Tenda Charcoal Chicken
03.2023 - Current
Front Desk Assistant
Liverpool India
02.2022 - 10.2022
Front Desk
Pista House
Masters In Supply Chain Management -
Victoria University
Bachelor In Commerce -
Kurukshetra University
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